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Ticketmaster vs StubHub Refund Process
Side-by-side comparison of refund processs, conditions, and refund timelines.·Last updated: 2026-03-19
Refund Conditions
Ticketmaster
- All sales are final, with refunds determined by Event Organizers for limited circumstances
- No refunds for Fan Club membership purchases or shipped/delivered merchandise
- If a refund or credit choice is offered, the selection applies to the entire order and cannot be split
- Transferred tickets must be transferred back to the original purchaser for a refund to be issued
StubHub
- StubHub does not provide refunds for rescheduled events
- For canceled events, buyers receive a credit worth 120% of the amount paid or the option for a cash refund
- Buyers with physical tickets for canceled events should keep them for 30 days as sellers might require them back
Refund Steps
Ticketmaster
- Check your Ticketmaster Account for a 'Request Refund' button if the Event Organizer has approved refunds
- Submit your refund request via the button in your account
- For transferred tickets, if the transfer hasn’t been accepted and refunds are allowed, cancel the transfer to request a refund
- If a ticket has been transferred to you, transfer it back to the original purchaser to enable their refund request
StubHub
- For canceled events, access your StubHub Wallet
- Select 'Request cash refund' on the appropriate credit in your wallet
- For postponed events, tickets are valid for the rescheduled date, and no refunds are provided by StubHub
- If unable to attend a postponed event, buyers can resell their tickets
Refund Methods
Ticketmaster
- Original method of payment used at time of purchase
- Ticketmaster account credit (if offered as an alternative)
StubHub
- Original payment method (for cash refund)
- StubHub Wallet credit (for canceled events)
Partial Refunds
Ticketmaster
- Partial refunds are not available if the Event Organizer offers a choice between a refund or a credit; the selection will apply to the entire order
StubHub
Not available
Additional Notes
Ticketmaster
- Consider purchasing ticket insurance for refunds on covered reasons
- Cost of upsells (e.g., VIP Club, Parking) will be refunded to the original payment method if the Event Organizer authorizes refunds for the main ticket
StubHub
- For canceled events, buyers receive a 120% credit in their StubHub Wallet or can request a cash refund
- The StubHub Wallet credit is valid for one year from its issue date for ticket purchases in the same currency
- StubHub does not provide refunds for postponed or rescheduled events