Can I get a partial refund from Marriott or Hilton?

Marriott: See full policy for details. Hilton: See full policy for details.

Marriott vs Hilton Refund Process

Q: Which has a longer refund window, Marriott or Hilton?

Marriott offers a Cancellation policies, and therefore eligibility for a refund, are specific to the hotel and the rate booked. This information is provided at the time of booking and can be found in your reservation confirmation. refund window, while Hilton offers Varies by rate type; for flexible rates, typically up to 48 hours before check-in..

Q: Which processes refunds faster, Marriott or Hilton?

Marriott: It may take 7-14 days for a refund to be processed, depending on your financial institution.. Hilton: Up to 30 days, but can vary by hotel..

Side-by-side comparison of refund processs, conditions, and refund timelines.·Last updated: 2026-03-20

Quick Summary

Marriott has a Cancellation policies, and therefore eligibility for a refund, are specific to the hotel and the rate booked. This information is provided at the time of booking and can be found in your reservation confirmation. refund window with It may take 7-14 days for a refund to be processed, depending on your financial institution. processing, while Hilton offers Varies by rate type; for flexible rates, typically up to 48 hours before check-in. with Up to 30 days, but can vary by hotel. processing. See the full breakdown below.

Marriott

Refund Window

Cancellation policies, and therefore eligibility for a refund, are specific to the hotel and the rate booked. This information is provided at the time of booking and can be found in your reservation confirmation.

Processing Time

It may take 7-14 days for a refund to be processed, depending on your financial institution.

Hilton

Refund Window

Varies by rate type; for flexible rates, typically up to 48 hours before check-in.

Processing Time

Up to 30 days, but can vary by hotel.

Refund Conditions

Marriott

Refund eligibility is determined by the cancellation policy of the specific hotel and the rate that was booked.
You must cancel your reservation within the timeframe specified in your booking's rate details to be eligible for a full refund.
Pre-paid and other restrictive rates may not be eligible for a refund if cancelled.

Hilton

Guests can cancel their reservations at no cost within the timeframe of the cancellation policy set by the hotel.
A late cancellation fee may apply for reservations canceled after the specified date, with the fee varying by hotel.
Cancellation policies are dependent on the rate type, dates of the reservation, and individual hotel policies.
For reservations with an advance deposit, the refund is processed by the hotel that collected the payment.

Refund Steps

Marriott

Log in to your Marriott Bonvoy Account on the Marriott website or mobile app.
Navigate to the 'My Trips' section.
Select the reservation you wish to cancel.
Click the 'Cancel Reservation' button and confirm the cancellation.

Hilton

Log in to your Hilton Honors account on the website or mobile app.
Locate your upcoming stay and select 'View/Edit Stay' or 'Stay details'.
Review the cancellation policy found under the stay dates or 'Rate details & policies'.
Select 'Cancel this reservation' and confirm the cancellation.
A cancellation confirmation will be sent to your email.

Refund Methods

Marriott

Original form of payment

Hilton

Original form of payment

Additional Notes

Marriott

Cancellation policies can vary significantly depending on the hotel and the specific rate selected at the time of booking.
If a reservation was made using Marriott Bonvoy Points, the points will be returned to your account if the cancellation is made within the permitted time frame.
For billing issues or if a refund has not appeared after 14 days, you can contact the hotel's accounting department directly or use the 'Contact Us' form on the Marriott website.

Hilton

If you are not a Hilton Honors Member, you can use the 'Modify your reservation' link in your confirmation email to cancel.
Contact the hotel directly for refund status — front desk can confirm processing timeline and method.
Cancellations can also be made by contacting the hotel directly or by contacting Customer Support.

Read the full refund processs

Marriott Refund Process

Full details, exceptions, and more

Hilton Refund Process

Full details, exceptions, and more