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How to Cancel Xfinity

Last verified

Official Xfinity PolicyOfficial source

forums.xfinity.com/conversations/customer-service/cancel-xfinity-now-internet/698bd4f6c659210884d55176

Summary

You can cancel Xfinity via Online via NOW Portal (xfinity.com/now) or Phone (1-800-XFINITY) or In-person (local service center) or Xfinity app/website chat (Xfinity Assistant) or Direct Message 'Xfinity Support' on Xfinity Community Forum. Contact provider directly for refund eligibility — pro-rated refunds may apply depending on billing cycle. Cancellation fee: None. Steps: Log in to the NOW Portal at xfinity.com/now.. Navigate to your active service..

Cancel Via

Online via NOW Portal (xfinity.com/now), Phone (1-800-XFINITY), In-person (local service center), Xfinity app/website chat (Xfinity Assistant), Direct Message 'Xfinity Support' on Xfinity Community Forum

Refund Eligibility

Contact provider directly for refund eligibility — pro-rated refunds may apply depending on billing cycle

Cancellation Fee

None

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How to Cancel — Step by Step

  1. 1Log in to the NOW Portal at xfinity.com/now.
  2. 2Navigate to your active service.
  3. 3Select 'Pause or cancel service' or 'Turn off autopay'.

Additional Notes

  • Your service remains active until the end of your current prepaid period after cancellation.
  • Cancellation requests may require follow-up and might not result in immediate service termination or billing cessation.

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