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How to Cancel AT&T

Last verified: 2026-03-19

Official AT&T PolicyVerified

www.att.com/support/article/my-account/KM1009500

Summary

You can cancel AT&T via Phone call or Online account management or Online chat. No refunds are explicitly mentioned; users are responsible for all fees and charges incurred through cancellation. For wireless service, if canceled mid-bill period, the entire period is charged.. Cancellation fee: Early Termination Fee (ETF) for AT&T Internet if canceling after 14 days and subject to a term commitment (prorated). For wireless, an ETF applies if canceling before service commitment ends (prorated), or immediate payment of remaining device installment balance.. Steps: Call 800.288.2020 to cancel AT&T Internet, AT&T Internet Air, or U-verse TV service.. Call 800.331.0500 or use the Chat option (when available) to cancel wireless service or remove a line..

Cancel Via

Phone call, Online account management, Online chat

Refund Eligibility

No refunds are explicitly mentioned; users are responsible for all fees and charges incurred through cancellation. For wireless service, if canceled mid-bill period, the entire period is charged.

Cancellation Fee

Early Termination Fee (ETF) for AT&T Internet if canceling after 14 days and subject to a term commitment (prorated). For wireless, an ETF applies if canceling before service commitment ends (prorated), or immediate payment of remaining device installment balance.

How to Cancel — Step by Step

  1. 1Call 800.288.2020 to cancel AT&T Internet, AT&T Internet Air, or U-verse TV service.
  2. 2Call 800.331.0500 or use the Chat option (when available) to cancel wireless service or remove a line.
  3. 3For Illinois or Massachusetts AT&T Internet Air accounts (ordered online) or Illinois, Massachusetts, and New York wireless accounts (ordered online), you may be eligible to cancel online at att.com/myatt.
  4. 4Ensure only the account owner cancels home internet or U-verse TV services.
  5. 5If canceling Internet service within 14 days of activation, return any leased equipment.

Additional Notes

  • Penalties and extra fees may apply if you cancel a promotional service before your service commitment ends.
  • If you cancel AT&T Internet Air from a bundled account, you may lose discounts.
  • Your AT&T Internet Air service will remain active until the end of your bill period.
  • If canceling on a holiday, it's handled the next business day; on a weekend, during regional weekend operation hours.
  • If you have an AT&T email account, you must wait 30 to 60 days after canceling service to delete it.
  • For wireless service, the remaining unpaid installment balance is due immediately if you cancel the line linked to a device installment plan.