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How to Cancel AT&T

Last verified

Official AT&T PolicyOfficial source

www.att.com/legal/terms.consumerServiceAgreement.html

Rechecked : att.com still states the headline terms shown here (3 days, 14 days, no refunds, prorated refund). How we verify

Summary

You can cancel AT&T via Phone call or Online account management or Online chat. Wireless: if you cancel before the end of your billing period, your monthly Wireless Service charges are not refunded or prorated, so you pay for the entire bill period. If you cancel wireless service within the first 3 days of activation, AT&T refunds your activation fee, if applicable. AT&T Internet: you're responsible for all fees and charges incurred through cancellation.. Cancellation fee: AT&T Internet: no Early Termination Fee (ETF) if you cancel within 14 days of activation; after 14 days with a term commitment, an ETF applies, prorated and reduced for each month your service was active. Wireless: with a Service Commitment, an ETF (up to your purchase price, reduced each full month you complete) applies unless you cancel within 14 days of activation and return the device. The remaining installment balance is due immediately when you cancel a line linked to an installment plan.. Steps: Call 800.288.2020 to cancel AT&T Internet, AT&T Internet Air, or U-verse TV service. Have your account number and PIN on hand.. Call 800.331.0500 or use Chat (when available) to cancel wireless service or remove a line..

Cancel Via

Phone call, Online account management, Online chat

Refund Eligibility

Wireless: if you cancel before the end of your billing period, your monthly Wireless Service charges are not refunded or prorated, so you pay for the entire bill period. If you cancel wireless service within the first 3 days of activation, AT&T refunds your activation fee, if applicable. AT&T Internet: you're responsible for all fees and charges incurred through cancellation.

Cancellation Fee

AT&T Internet: no Early Termination Fee (ETF) if you cancel within 14 days of activation; after 14 days with a term commitment, an ETF applies, prorated and reduced for each month your service was active. Wireless: with a Service Commitment, an ETF (up to your purchase price, reduced each full month you complete) applies unless you cancel within 14 days of activation and return the device. The remaining installment balance is due immediately when you cancel a line linked to an installment plan.

How to Cancel — Step by Step

  1. 1Call 800.288.2020 to cancel AT&T Internet, AT&T Internet Air, or U-verse TV service. Have your account number and PIN on hand.
  2. 2Call 800.331.0500 or use Chat (when available) to cancel wireless service or remove a line.
  3. 3Illinois or Massachusetts AT&T Internet Air accounts ordered online may be able to cancel at att.com/myatt; Illinois, Massachusetts and New York wireless accounts ordered online may be able to cancel at att.com/attaccount.
  4. 4Only the account owner can cancel home internet or U-verse TV services.
  5. 5Return any leased AT&T Internet equipment after you cancel.

Additional Notes

  • Penalties and extra fees may apply if you cancel a promotional service before your service commitment ends.
  • If you cancel AT&T Internet Air from a bundled account, you may lose discounts.
  • Your AT&T Internet Air service will remain active until the end of your bill period.
  • If canceling on a holiday, it's handled the next business day; on a weekend, during regional weekend operation hours.
  • If you have an AT&T email account, you must wait 30 to 60 days after canceling service to delete it.
  • For wireless service, the remaining unpaid installment balance is due immediately if you cancel the line linked to a device installment plan.

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