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How to Cancel Boost Mobile

Last verified

Official Boost Mobile PolicyOfficial source

help.boostmobile.com/docs/manage-your-account

Summary

You can cancel Boost Mobile via Phone call to Boost Customer Care (833) 502-6678. Charges for the current billing cycle are not refunded or prorated if you cancel before the cycle ends. However, if you cancel within the first 30 days of account creation, you are eligible for a refund of service fees under the 30‑Day Money‑Back Guarantee; activation fees, device payments, and any prepaid amounts are not refunded.. Cancellation fee: No separate cancellation fee, but you must pay the full billing cycle and any financed device balance; no prorated refunds are provided.. Steps: Call Boost Customer Care at 833‑502‑6678 and verify your identity using your 4‑digit security PIN.. Request cancellation of the specific line(s) you wish to end; the representative will confirm the cancellation request and provide the effective date (typically the end of the current billing cycle)..

Cancel Via

Phone call to Boost Customer Care (833) 502-6678

Refund Eligibility

Charges for the current billing cycle are not refunded or prorated if you cancel before the cycle ends. However, if you cancel within the first 30 days of account creation, you are eligible for a refund of service fees under the 30‑Day Money‑Back Guarantee; activation fees, device payments, and any prepaid amounts are not refunded.

Cancellation Fee

No separate cancellation fee, but you must pay the full billing cycle and any financed device balance; no prorated refunds are provided.

How to Cancel — Step by Step

  1. 1Call Boost Customer Care at 833‑502‑6678 and verify your identity using your 4‑digit security PIN.
  2. 2Request cancellation of the specific line(s) you wish to end; the representative will confirm the cancellation request and provide the effective date (typically the end of the current billing cycle).
  3. 3Confirm that all outstanding balances, including any device financing, will be settled and ask for a confirmation number or email for your records.

Billed Through a Third Party?

  • Payments applied to your account are non‑refundable and cannot be transferred to another party.

Reactivating Your Account

  • Call Boost Customer Care at 833‑502‑6678 and provide your account details.
  • Request re‑activation of the previously cancelled line; the agent will verify eligibility and reactivate the service.

Additional Notes

  • If you have a financed device, you remain responsible for the remaining payments even after service cancellation.
  • Do not cancel a line if you plan to port the number to another carrier; the line will cancel automatically after the port‑out is completed.

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