How do I cancel Verizon Fios?

You can cancel Verizon Fios via Phone or Online. Steps: To cancel by phone, call 1-800-VERIZON (800-837-4966) Monday – Friday, 8 AM-7 PM ET, or Saturday, 8 AM-5 PM ET. Have your account information ready. To cancel online, sign in to your My Verizon account. In My Verizon, choose 'Disconnect Service' on the Account Dashboard or the Account Settings page. Alternatively, in My Verizon, you can use the chat feature by typing 'Cancel' in the 'Ask a question' box and following the prompts.

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How to Cancel Verizon Fios

Last verified: 2026-03-20

Official Verizon Fios PolicyVerified

www.verizon.com/support/residential/account/manage-service/cancel

2026-03-20

Summary

You can cancel Verizon Fios via Phone or Online. If you have a credit balance on your final bill after disconnecting service, it will be automatically refunded within 60 days, provided there are no outstanding balances on any other Verizon accounts.. Cancellation fee: If you are under contract, you may be charged a prorated early termination fee. The maximum fee is $350 and decreases by $15 for each month of service.. Steps: To cancel by phone, call 1-800-VERIZON (800-837-4966) Monday – Friday, 8 AM-7 PM ET, or Saturday, 8 AM-5 PM ET. Have your account information ready.. To cancel online, sign in to your My Verizon account..

Cancel Via

Phone, Online

Refund Eligibility

If you have a credit balance on your final bill after disconnecting service, it will be automatically refunded within 60 days, provided there are no outstanding balances on any other Verizon accounts.

Cancellation Fee

If you are under contract, you may be charged a prorated early termination fee. The maximum fee is $350 and decreases by $15 for each month of service.

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How to Cancel — Step by Step

1To cancel by phone, call 1-800-VERIZON (800-837-4966) Monday – Friday, 8 AM-7 PM ET, or Saturday, 8 AM-5 PM ET. Have your account information ready.
2To cancel online, sign in to your My Verizon account.
3In My Verizon, choose 'Disconnect Service' on the Account Dashboard or the Account Settings page.
4Alternatively, in My Verizon, you can use the chat feature by typing 'Cancel' in the 'Ask a question' box and following the prompts.

Additional Notes

Online cancellation is only available for Fios services (Fios Home Internet, Fios Home Phone, Fios TV). Customers with other home services like DSL must call to cancel.
Rented equipment must be returned within 30 days of service disconnection to avoid an unreturned equipment charge.
You can still sign in to My Verizon after disconnecting your service to check the status of your final bill, refunds, and equipment returns.

What Redditors Are Saying

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r/youtube·4mo ago

Canceling current subscription then signing up for discount through Verizon?

So I can never keep up with everything I pay for monthly and today I went on my Verizon FiOS account and saw I can get Youtube Premium for $10 a month and save $3.99. It says I have to cancel my current account and sign up for a new one. Does this mean all my playlists will also be cleared? I origin

1 comments

r/DisneyPlus·5y ago

Disney+ & Verizon FIOS promotion question - Annual Subscription

I have an annual subscription for Disney+ and I just got FiOS and activated my offer. My question is this... when I log into MyVerizon it says that at the end of the trial it will start to charge me $6.99: " Your Disney+ promotion with Verizon expires on 06/23/2021. After that, you'll pay $6.99/mo p

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