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Cancel Xfinity vs AT&T Fiber

Side-by-side comparison of cancellations, conditions, and cancellation steps.·Last updated: 2026-03-20

Quick Summary

Xfinity can be cancelled via Online via NOW Portal (xfinity.com/now), Phone (1-800-XFINITY), In-person (local service center), Xfinity app/website chat (Xfinity Assistant), Direct Message 'Xfinity Support' on Xfinity Community Forum, while AT&T Fiber supports phone. Xfinity refund eligibility: Contact provider directly for refund eligibility — pro-rated refunds may apply depending on billing cycle. AT&T Fiber refund eligibility: If you cancel within 14 days of activation, you can avoid an Early Termination Fee (ETF), but you are still responsible for all fees and charges incurred up to the point of cancellation. Xfinity charges a cancellation fee. AT&T Fiber charges a cancellation fee. See the full breakdown below.

Xfinity logo

Xfinity

Methods

Online via NOW Portal (xfinity.com/now), Phone (1-800-XFINITY), In-person (local service center), Xfinity app/website chat (Xfinity Assistant), Direct Message 'Xfinity Support' on Xfinity Community Forum

Refund Eligibility

Contact provider directly for refund eligibility — pro-rated refunds may apply depending on billing cycle

Fee

None

Category

telecom
AT&T Fiber logo

AT&T Fiber

Methods

phone

Refund Eligibility

If you cancel within 14 days of activation, you can avoid an Early Termination Fee (ETF), but you are still responsible for all fees and charges incurred up to the point of cancellation

Fee

An Early Termination Fee (ETF) is charged if you cancel more than 14 days after activation and have a term commitment. The fee is prorated and decreases for each month your service is active.

Category

telecom

Cancellation Steps

Xfinity

  • Log in to the NOW Portal at xfinity.com/now.
  • Navigate to your active service.
  • Select 'Pause or cancel service' or 'Turn off autopay'.

AT&T Fiber

  • Confirm you are the account owner.
  • Gather your account number and personal identification number (PIN).
  • Call AT&T customer service at 800.288.2020 during normal operating hours.
  • Follow the instructions provided by the customer service representative to cancel your service.
  • Return any leased equipment to AT&T within 21 days of service cancellation to avoid a non-return fee.

Cancellation Methods

Xfinity

  • Online via NOW Portal (xfinity.com/now)
  • Phone (1-800-XFINITY)
  • In-person (local service center)
  • Xfinity app/website chat (Xfinity Assistant)
  • Direct Message 'Xfinity Support' on Xfinity Community Forum

AT&T Fiber

  • phone

Additional Notes

Xfinity

  • Your service remains active until the end of your current prepaid period after cancellation.
  • Cancellation requests may require follow-up and might not result in immediate service termination or billing cessation.

AT&T Fiber

  • You can cancel your service for any reason within 14 days of activation without paying an Early Termination Fee (ETF).
  • If you are subject to a term commitment and cancel after 14 days, you will be charged an ETF.
  • Leased equipment must be returned within 21 days of cancellation to avoid a non-return fee.

Read the full cancellations

Xfinity logo

Xfinity Cancellation

Full details, exceptions, and more

AT&T Fiber logo

AT&T Fiber Cancellation

Full details, exceptions, and more