How to Cancel Verizon
Last verified
www.verizon.com/support/residential/account/manage-service/cancel
Rechecked : verizon.com still states the headline terms shown here (60 days, $350, $15). How we verify
Video Guides
How to Cancel — Step by Step
- 1Call Verizon at 1-800-VERIZON (800-837-4966), Monday–Friday 8 AM–7 PM ET or Saturday 8 AM–5 PM ET, with your account information on hand.
- 2Or sign in to My Verizon, open the Account Settings & profile page, select the Disconnect link and then Start chat.
- 3Type “disconnect” in the Chat with Verizon box, choose Disconnect Fios home service, then select Chat with a representative.
- 4Return any rented equipment within 30 days of disconnecting service to avoid an unreturned equipment charge.
- 5After disconnection, sign in to My Verizon to check your final bill, track pending refunds and confirm your equipment return.
Additional Notes
- The Fios early termination fee is prorated: up to a maximum of $350, decreasing by $15 per month.
- Rented equipment must be returned within 30 days to avoid unreturned equipment charges.
- Auto Pay and Paper-Free Billing remain enrolled until your final payment.
- You can suspend your services for 30 days to 9 months if going out of town instead of canceling.
- Verizon mobile lines are canceled separately; mobile cancellation takes effect on the last day of the billing period, and any remaining device payment balance is charged in full on your final bill.
Compare and related services
Side-by-side comparisons
Other phone, internet & TV providers
- How to cancel T-MobilePhone call to T-Mobile Customer Service (611 from a T-Mobile phone…
- How to cancel T-Mobile Home InternetPhone
- How to cancel TingOnline
- How to cancel Verizon FiosPhone, Online
- How to cancel VisibleCancel through the Visible mobile app (Profile → My account → Manage…
- How to cancel XfinityOnline via NOW Portal (xfinity.com/now), Phone (1-800-XFINITY)…
Guides
- Cable & Internet Cancellation Guide 2026: How to Cancel Comcast, Spectrum, AT&T, DirecTV & More Without Getting Burned
- How to Switch Phone Carriers in 2026: AT&T, Verizon & T-Mobile ETFs, Unlock Policies & Porting Guide
- Click-to-Cancel: Your Subscription Cancellation Rights in 2026 — FTC Rules, State Laws & How to Fight Back
What Redditors Are Saying
Netflix on us for a year will not cancel after leaving Verizon waning
Crazy Verizon issue. I did the “Netflix on us for a year” promo in Dec 2022. I ported my line out Oct 2023 and closed my account. I assumed Netflix, Disney Plus, Hulu, and ESPN would just automatically end. Well gosh was I wrong! Disney, Hulu and ESPN stopped the same day. Netflix how ever kept work
Why I Canceled Verizon 5G Home Internet
I canceled my Verizon 5G Home Internet this weekend, and I wanted to share my experience for those considering this service. Here’s a breakdown of what happened: * I have five Verizon wireless lines and had subscribed to the 5G Home Plus plan. Speeds were typically between 100 and 300 Mbps, usually
Verizon quietly removed my Game Pass Ultimate subscription — no warning, no way to manage it. What happened to “manage existing subscriptions”?
I’m honestly pretty frustrated right now. I’ve had Game Pass Ultimate through Verizon Play+ for a while now. One of the main reasons I stayed with Verizon — despite higher pricing — was the perks. The bundled subscriptions made it feel like I was getting added value. Now suddenly? My Game Pass Ultim
Verizon customer service is predatory Refused cancellation of order, attempted a forced prepaid switch to sabotage my financing, and baited me with a "free" device scam
Verizon is a parasite that deserves avoidance. I am officially boycotting them even if I decide to terminate services. After wasting hours across several days with various departments, they stripped away my hard-fought credits in total silence. I only discovered this treachery because I logged in to