How to Cancel Verizon
Last verified: 2026-03-19
espanol.verizon.com/support/residential/account/manage-service/cancel.html
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How to Cancel — Step by Step
- 1Call Verizon customer service at 1-800-VERIZON (800-837-4966) for Fios service, or 1-844-837-2262 for general cancellation.
- 2Sign in to My Verizon and either choose "Disconnect Service" on the Account Dashboard/Settings page (for Fios) or tap "Chat", type "Cancel", and follow the prompts.
- 3Have your account information ready for authentication when calling.
- 4Return any rented equipment within 30 days of disconnecting service to avoid unreturned equipment charges.
- 5If you are located in CA, FL, or TX, contact your local provider to cancel service.
Additional Notes
- An early termination fee (ETF) may be charged if you are under contract for Fios service, up to a maximum of $350, decreasing by $15 per month.
- Rented equipment must be returned within 30 days to avoid unreturned equipment charges.
- Auto Pay and Paper-Free Billing remain enrolled until your final payment.
- Online disconnection is available for Fios services; other home services (e.g., High Speed Internet, DSL) require contacting Customer Service.
- You can suspend your services for 30 days to 9 months if going out of town instead of canceling.
- You remain responsible for all fees and charges through the end of your billing cycle; no refunds are provided for Prepaid Service.
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