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How to Cancel AT&T Fiber

Last verified

Official AT&T Fiber PolicyOfficial source

www.att.com/support/how-to/cancellation-policy-internet

Rechecked : att.com still states the headline terms shown here (14 days, prorated refund). How we verify

Summary

You can cancel AT&T Fiber via phone. If you cancel within 14 days of activation, you can avoid an Early Termination Fee (ETF), but you are still responsible for all fees and charges incurred up to the point of cancellation.. Cancellation fee: An Early Termination Fee (ETF) is charged if you cancel more than 14 days after activation and have a term commitment. The fee is prorated and decreases for each month your service is active.. Steps: Confirm you are the account owner.. Gather your account number and personal identification number (PIN)..

Cancel Via

phone

Refund Eligibility

If you cancel within 14 days of activation, you can avoid an Early Termination Fee (ETF), but you are still responsible for all fees and charges incurred up to the point of cancellation.

Cancellation Fee

An Early Termination Fee (ETF) is charged if you cancel more than 14 days after activation and have a term commitment. The fee is prorated and decreases for each month your service is active.

How to Cancel — Step by Step

  1. 1Confirm you are the account owner.
  2. 2Gather your account number and personal identification number (PIN).
  3. 3Call AT&T customer service at 800.288.2020 during normal operating hours.
  4. 4Follow the instructions provided by the customer service representative to cancel your service.
  5. 5Return any leased equipment to AT&T within 21 days of service cancellation to avoid a non-return fee.

Additional Notes

  • You can cancel your service for any reason within 14 days of activation without paying an Early Termination Fee (ETF).
  • If you are subject to a term commitment and cancel after 14 days, you will be charged an ETF.
  • Leased equipment must be returned within 21 days of cancellation to avoid a non-return fee.

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