← All comparisons
Cancel Xfinity vs Spectrum
Side-by-side comparison of cancellations, conditions, and cancellation steps.·Last updated: 2026-03-19
Cancellation Steps
Xfinity
- Log in to the NOW Portal at xfinity.com/now.
- Navigate to your active service.
- Select 'Pause or cancel service' or 'Turn off autopay'.
Spectrum
- Contact Spectrum Customer Service to initiate the cancellation. For general recurring services, call 855-757-7328. For Internet Service, call 888-438-2427. For Mobile Service, call 833-224-6603. Alternatively, for general services, a hardcopy written notice of termination can be sent to Spectrum at 2 Digital Place, Floor 4, Simpsonville, SC 29681.
- Return all leased equipment, including modems, routers, and receivers, promptly to avoid unreturned equipment fees. Equipment can be returned to any Spectrum Store location or through a UPS Store (contact Spectrum before returning via UPS).
- Pay any pending or outstanding balance for services rendered through the end of the current monthly billing period.
Cancellation Methods
Xfinity
- Online via NOW Portal (xfinity.com/now)
- Phone (1-800-XFINITY)
- In-person (local service center)
- Xfinity app/website chat (Xfinity Assistant)
- Direct Message 'Xfinity Support' on Xfinity Community Forum
Spectrum
- Phone call
- Written notice
Reactivation & Data Retention
Xfinity
Not available
Spectrum
- Seasonal status allows customers to put Spectrum TV, Internet, and/or Home Phone services on hold for a low monthly fee without canceling and reinstalling service. Contact Spectrum to inquire about eligibility or to place an account in Seasonal status.
Additional Notes
Xfinity
- Your service remains active until the end of your current prepaid period after cancellation.
- Cancellation requests may require follow-up and might not result in immediate service termination or billing cessation.
Spectrum
- Spectrum generally does not prorate final bills, meaning you will be responsible for the full monthly service period even if you cancel mid-cycle.
- After disconnecting Spectrum Internet service, you can still access your Spectrum email account for 60 days.
- You can continue to sign in to Spectrum.net or the My Spectrum App for 60 days after service disconnection.
- If you choose to keep streaming services after disconnecting other Spectrum services, you will be charged the full retail price for those streaming services.
- Access to voicemail will cease on the date your services are disconnected.