Cancel AT&T vs T-Mobile

AT&T

• Call 800.288.2020 to cancel AT&T Internet, AT&T Internet Air, or U-verse TV service. Have your account number and PIN on hand.
• Call 800.331.0500 or use Chat (when available) to cancel wireless service or remove a line.
• Illinois or Massachusetts AT&T Internet Air accounts ordered online may be able to cancel at att.com/myatt; Illinois, Massachusetts and New York wireless accounts ordered online may be able to cancel at att.com/attaccount.
• Only the account owner can cancel home internet or U-verse TV services.
• Return any leased AT&T Internet equipment after you cancel.

T-Mobile

• Before canceling, review active promotions and device balances, and save any voicemails you want to keep.
• Unpair any smartwatch line from the phone line you're canceling.
• Call T-Mobile Customer Service: dial 611 from your T-Mobile phone or call 1-800-937-8997 (representatives are available daily, 4 a.m. to 9 p.m. Pacific Time).
• If you use AutoPay and don't want the final bill charged automatically, remove AutoPay before the final payment processes.
• If someone has passed away, use T-Mobile's 'Cancel an account of a deceased family member' process instead.

AT&T

• Phone call
• Online account management
• Online chat

T-Mobile

• Phone call to T-Mobile Customer Service (611 from a T-Mobile phone, or 1-800-937-8997)

AT&T

Not available

T-Mobile

• You can reactivate service within 90 days without a new credit check or activation fee, though your previous number may not be available.
• Accounts inactive for more than 60 days need a new SIM card to resume service.

AT&T

• Penalties and extra fees may apply if you cancel a promotional service before your service commitment ends.
• If you cancel AT&T Internet Air from a bundled account, you may lose discounts.
• Your AT&T Internet Air service will remain active until the end of your bill period.
• If canceling on a holiday, it's handled the next business day; on a weekend, during regional weekend operation hours.
• If you have an AT&T email account, you must wait 30 to 60 days after canceling service to delete it.
• For wireless service, the remaining unpaid installment balance is due immediately if you cancel the line linked to a device installment plan.

T-Mobile

• All cancellations are future dated and typically take effect at the end of your current bill cycle; if you port your number to another carrier, service is billed through the end of the billing cycle.
• Voicemail messages and DIGITS call history are permanently deleted after cancellation and cannot be recovered.
• Canceling lines may end free or discounted line promotions, device promotional credits and multi-line discounts.
• Your final bill arrives through your normal billing method; if you no longer have account access, you can pay with Guest Pay using your account number.
• Unpaid balances may be subject to collections activity.