Which is easier to cancel, AT&T or T-Mobile?

AT&T can be cancelled via Phone call, Online account management, Online chat. T-Mobile can be cancelled via Phone call, Mail.

Can I get a refund when I cancel AT&T or T-Mobile?

AT&T: No refunds are explicitly mentioned; users are responsible for all fees and charges incurred through cancellation. For wireless service, if canceled mid-bill period, the entire period is charged. T-Mobile: No refunds are explicitly mentioned; cancellations are future dated and go into effect at the end of the current bill cycle.

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Cancel AT&T vs T-Mobile

Q: Do AT&T or T-Mobile charge cancellation fees?

AT&T: Early Termination Fee (ETF) for AT&T Internet if canceling after 14 days and subject to a term commitment (prorated). For wireless, an ETF applies if canceling before service commitment ends (prorated), or immediate payment of remaining device installment balance.. T-Mobile: None explicitly stated as a separate fee; remaining Equipment Installment Plan (EIP) balances are charged in full if the entire account is closed..

Side-by-side comparison of cancellations, conditions, and cancellation steps.·Last updated: 2026-03-19

Quick Summary

AT&T can be cancelled via Phone call, Online account management, Online chat, while T-Mobile supports Phone call, Mail. AT&T refund eligibility: No refunds are explicitly mentioned; users are responsible for all fees and charges incurred through cancellation. T-Mobile refund eligibility: No refunds are explicitly mentioned; cancellations are future dated and go into effect at the end of the current bill cycle. AT&T charges a cancellation fee. T-Mobile charges a cancellation fee. See the full breakdown below.

AT&T

Methods

Phone call, Online account management, Online chat

Refund Eligibility

No refunds are explicitly mentioned; users are responsible for all fees and charges incurred through cancellation

Fee

Early Termination Fee (ETF) for AT&T Internet if canceling after 14 days and subject to a term commitment (prorated). For wireless, an ETF applies if canceling before service commitment ends (prorated), or immediate payment of remaining device installment balance.

T-Mobile

Methods

Phone call, Mail

Refund Eligibility

No refunds are explicitly mentioned; cancellations are future dated and go into effect at the end of the current bill cycle

Fee

None explicitly stated as a separate fee; remaining Equipment Installment Plan (EIP) balances are charged in full if the entire account is closed.

Cancellation Steps

AT&T

Call 800.288.2020 to cancel AT&T Internet, AT&T Internet Air, or U-verse TV service.
Call 800.331.0500 or use the Chat option (when available) to cancel wireless service or remove a line.
For Illinois or Massachusetts AT&T Internet Air accounts (ordered online) or Illinois, Massachusetts, and New York wireless accounts (ordered online), you may be eligible to cancel online at att.com/myatt.
Ensure only the account owner cancels home internet or U-verse TV services.
If canceling Internet service within 14 days of activation, return any leased equipment.

T-Mobile

Contact T-Mobile Customer Service by calling 1-877-746-0909 (or dial 611 from a T-Mobile phone) to cancel service.
For Business Customer Service, call 1-866-335-1467. For TTY service, call 1-877-296-1018.
If in Puerto Rico, you can mail your request to T-Mobile Executive Customer Relations, PO Box 191957, San Juan, PR 00919-1957, or call 1-877-746-0909.
Check and save your voicemail messages prior to canceling, as they will be deleted and cannot be recovered.
Be aware that if the entire account is closed, all remaining Equipment Installment Plan (EIP) balances will be charged in full on your final bill.

Cancellation Methods

AT&T

Phone call
Online account management
Online chat

T-Mobile

Phone call
Mail

Additional Notes

AT&T

Penalties and extra fees may apply if you cancel a promotional service before your service commitment ends.
If you cancel AT&T Internet Air from a bundled account, you may lose discounts.
Your AT&T Internet Air service will remain active until the end of your bill period.
If canceling on a holiday, it's handled the next business day; on a weekend, during regional weekend operation hours.
If you have an AT&T email account, you must wait 30 to 60 days after canceling service to delete it.
For wireless service, the remaining unpaid installment balance is due immediately if you cancel the line linked to a device installment plan.

T-Mobile

All cancellations are future dated and go into effect at the end of your current bill cycle.
Voicemail and DIGITS call histories and messages will be deleted and cannot be recovered after cancellation.
You will no longer have access to My T-Mobile for cancelled lines.
Final payments can be made online via t-mobile.com/guestpay, at a T-Mobile store, by mail, or by calling 1-877-453-1304.
Prepaid accounts usually cancel automatically after 120 days in a 'Not Paid' status, which may result in the loss of your mobile number.

Read the full cancellations

AT&T Cancellation

Full details, exceptions, and more

T-Mobile Cancellation

Full details, exceptions, and more