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Cancel AT&T vs Verizon
Side-by-side comparison of cancellations, conditions, and cancellation steps.·Last updated: 2026-10-12
Cancellation Steps
AT&T
- Call 800.288.2020 to cancel AT&T Internet, AT&T Internet Air, or U-verse TV service. Have your account number and PIN on hand.
- Call 800.331.0500 or use Chat (when available) to cancel wireless service or remove a line.
- Illinois or Massachusetts AT&T Internet Air accounts ordered online may be able to cancel at att.com/myatt; Illinois, Massachusetts and New York wireless accounts ordered online may be able to cancel at att.com/attaccount.
- Only the account owner can cancel home internet or U-verse TV services.
- Return any leased AT&T Internet equipment after you cancel.
Verizon
- Call Verizon at 1-800-VERIZON (800-837-4966), Monday–Friday 8 AM–7 PM ET or Saturday 8 AM–5 PM ET, with your account information on hand.
- Or sign in to My Verizon, open the Account Settings & profile page, select the Disconnect link and then Start chat.
- Type “disconnect” in the Chat with Verizon box, choose Disconnect Fios home service, then select Chat with a representative.
- Return any rented equipment within 30 days of disconnecting service to avoid an unreturned equipment charge.
- After disconnection, sign in to My Verizon to check your final bill, track pending refunds and confirm your equipment return.
Cancellation Methods
AT&T
- Phone call
- Online account management
- Online chat
Verizon
- Phone call
- Live chat through My Verizon
Additional Notes
AT&T
- Penalties and extra fees may apply if you cancel a promotional service before your service commitment ends.
- If you cancel AT&T Internet Air from a bundled account, you may lose discounts.
- Your AT&T Internet Air service will remain active until the end of your bill period.
- If canceling on a holiday, it's handled the next business day; on a weekend, during regional weekend operation hours.
- If you have an AT&T email account, you must wait 30 to 60 days after canceling service to delete it.
- For wireless service, the remaining unpaid installment balance is due immediately if you cancel the line linked to a device installment plan.
Verizon
- The Fios early termination fee is prorated: up to a maximum of $350, decreasing by $15 per month.
- Rented equipment must be returned within 30 days to avoid unreturned equipment charges.
- Auto Pay and Paper-Free Billing remain enrolled until your final payment.
- You can suspend your services for 30 days to 9 months if going out of town instead of canceling.
- Verizon mobile lines are canceled separately; mobile cancellation takes effect on the last day of the billing period, and any remaining device payment balance is charged in full on your final bill.