Which is easier to cancel, AT&T or Verizon?

AT&T can be cancelled via Phone call, Online account management, Online chat. Verizon can be cancelled via Phone call, Online chat, Online account management.

Can I get a refund when I cancel AT&T or Verizon?

AT&T: No refunds are explicitly mentioned; users are responsible for all fees and charges incurred through cancellation. For wireless service, if canceled mid-bill period, the entire period is charged. Verizon: No refunds are explicitly mentioned; users are responsible for charges through the end of the billing cycle, and prepaid services do not offer refunds.

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Cancel AT&T vs Verizon

Q: Do AT&T or Verizon charge cancellation fees?

AT&T: Early Termination Fee (ETF) for AT&T Internet if canceling after 14 days and subject to a term commitment (prorated). For wireless, an ETF applies if canceling before service commitment ends (prorated), or immediate payment of remaining device installment balance.. Verizon: Early termination fee for Fios service, maximum $350, decreasing by $15 per month; outstanding Device Payment balances due immediately for mobile accounts..

Side-by-side comparison of cancellations, conditions, and cancellation steps.·Last updated: 2026-03-19

Quick Summary

AT&T can be cancelled via Phone call, Online account management, Online chat, while Verizon supports Phone call, Online chat, Online account management. AT&T refund eligibility: No refunds are explicitly mentioned; users are responsible for all fees and charges incurred through cancellation. Verizon refund eligibility: No refunds are explicitly mentioned; users are responsible for charges through the end of the billing cycle, and prepaid services do not offer refunds. AT&T charges a cancellation fee. Verizon charges a cancellation fee. See the full breakdown below.

AT&T

Methods

Phone call, Online account management, Online chat

Refund Eligibility

No refunds are explicitly mentioned; users are responsible for all fees and charges incurred through cancellation

Fee

Early Termination Fee (ETF) for AT&T Internet if canceling after 14 days and subject to a term commitment (prorated). For wireless, an ETF applies if canceling before service commitment ends (prorated), or immediate payment of remaining device installment balance.

Verizon

Methods

Phone call, Online chat, Online account management

Refund Eligibility

No refunds are explicitly mentioned; users are responsible for charges through the end of the billing cycle, and prepaid services do not offer refunds

Fee

Early termination fee for Fios service, maximum $350, decreasing by $15 per month; outstanding Device Payment balances due immediately for mobile accounts.

Cancellation Steps

AT&T

Call 800.288.2020 to cancel AT&T Internet, AT&T Internet Air, or U-verse TV service.
Call 800.331.0500 or use the Chat option (when available) to cancel wireless service or remove a line.
For Illinois or Massachusetts AT&T Internet Air accounts (ordered online) or Illinois, Massachusetts, and New York wireless accounts (ordered online), you may be eligible to cancel online at att.com/myatt.
Ensure only the account owner cancels home internet or U-verse TV services.
If canceling Internet service within 14 days of activation, return any leased equipment.

Verizon

Call Verizon customer service at 1-800-VERIZON (800-837-4966) for Fios service, or 1-844-837-2262 for general cancellation.
Sign in to My Verizon and either choose "Disconnect Service" on the Account Dashboard/Settings page (for Fios) or tap "Chat", type "Cancel", and follow the prompts.
Have your account information ready for authentication when calling.
Return any rented equipment within 30 days of disconnecting service to avoid unreturned equipment charges.
If you are located in CA, FL, or TX, contact your local provider to cancel service.

Cancellation Methods

AT&T

Phone call
Online account management
Online chat

Verizon

Phone call
Online chat
Online account management

Additional Notes

AT&T

Penalties and extra fees may apply if you cancel a promotional service before your service commitment ends.
If you cancel AT&T Internet Air from a bundled account, you may lose discounts.
Your AT&T Internet Air service will remain active until the end of your bill period.
If canceling on a holiday, it's handled the next business day; on a weekend, during regional weekend operation hours.
If you have an AT&T email account, you must wait 30 to 60 days after canceling service to delete it.
For wireless service, the remaining unpaid installment balance is due immediately if you cancel the line linked to a device installment plan.

Verizon

An early termination fee (ETF) may be charged if you are under contract for Fios service, up to a maximum of $350, decreasing by $15 per month.
Rented equipment must be returned within 30 days to avoid unreturned equipment charges.
Auto Pay and Paper-Free Billing remain enrolled until your final payment.
Online disconnection is available for Fios services; other home services (e.g., High Speed Internet, DSL) require contacting Customer Service.
You can suspend your services for 30 days to 9 months if going out of town instead of canceling.
You remain responsible for all fees and charges through the end of your billing cycle; no refunds are provided for Prepaid Service.

Read the full cancellations

AT&T Cancellation

Full details, exceptions, and more

Verizon Cancellation

Full details, exceptions, and more