How do I cancel CenturyLink?

You can cancel CenturyLink via online or chat. Steps: Sign in to your My CenturyLink account. Scroll to the bottom of the home page. If you are eligible to cancel your service online, you will see that option. If you do not see the button to cancel service online, you must chat with customer service to cancel. Return any leased modems within 30 days of service cancellation to avoid an equipment charge of up to $200.

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How to Cancel CenturyLink

Last verified: 2026-03-20

Official CenturyLink PolicyVerified

www.centurylink.com/home/help/account/how-to-cancel-your-centurylink-service.html

2026-03-20

Summary

You can cancel CenturyLink via online or chat. If you paid a deposit when setting up your service, the deposit plus any interest will be applied to your final balance. You will receive a closing bill by mail showing any outstanding balance or credit due.. Steps: Sign in to your My CenturyLink account.. Scroll to the bottom of the home page. If you are eligible to cancel your service online, you will see that option..

Cancel Via

online, chat

Refund Eligibility

If you paid a deposit when setting up your service, the deposit plus any interest will be applied to your final balance. You will receive a closing bill by mail showing any outstanding balance or credit due.

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How to Cancel — Step by Step

1Sign in to your My CenturyLink account.
2Scroll to the bottom of the home page. If you are eligible to cancel your service online, you will see that option.
3If you do not see the button to cancel service online, you must chat with customer service to cancel.
4Return any leased modems within 30 days of service cancellation to avoid an equipment charge of up to $200.

Billed Through a Third Party?

If you have TV service through DIRECTV or DISH, you must contact them directly to cancel that portion of your service.

Reactivating Your Account

You can put a vacation hold on your account to pause your home phone and/or internet services at a reduced rate.

Additional Notes

If you are leasing a CenturyLink modem/router, you must return it within 30 days after canceling to avoid an equipment charge of up to $200.
If any of your services are part of a bundle, canceling one service may alter your bundle discounts.
If you use AutoPay, canceling your service will affect your automatic payments.

What Redditors Are Saying

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r/vegas·6y ago

Can we all agree to cancel our internet subscriptions once Cox/Centurylink puts the data limits back in place?

The data caps have been bullshit from the start, lets make sure they keep them off. Data is not tangible, you cant run out of something that you cant store.

28 comments