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Tempur-Pedic Return Policy
Last verified
Official Tempur-Pedic PolicyOfficial source
www.tempurpedic.com/customer-service/return-policy
Rechecked : tempurpedic.com still states the headline terms shown here (90 nights). How we verify
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Return Conditions
- Mattresses: Must be returned within the 90-Night Sleep Trial, which begins on the day of delivery.
- Mattresses: It is recommended to try the new mattress for at least 30 nights before initiating a return to allow for adjustment.
- Other Products (Pillows, Bed Linens, Bed Frames, Mattress Toppers, Travel, Home Products, Office Chairs, Foundations, Power Bases): Only accepted for return if damaged at delivery or due to a product defect.
Refund Methods
- Refund to original payment method, minus the return shipping fee for eligible mattress returns.
Exceptions & Restrictions
- A return fee of $175 (plus tax) applies to mattress returns or exchanges within the 90-night trial. This fee is non-refundable.
- Pillows, Bed Linens, Bed Frames, Mattress Toppers, Travel, Home Products, Office Chairs, Foundations, TEMPUR-Ease® and TEMPUR-Ergo® Power Bases, and TEMPUR-Ergo® Smart Bases are non-returnable unless damaged at delivery or defective.
- Closeout/final sale mattresses cannot be returned or exchanged and do not qualify for the 90-Night Sleep Trial.
- Purchases made from authorized third-party retailers are subject to that retailer's specific return and exchange policies.
Online / Mail Returns
- Mattresses: Eligible for return or exchange by filling out an online return/exchange form within the 90-night trial period.
- Other Products: For damaged or incorrect items, contact the Consumer Care team.
In-Store Returns
- Mattresses purchased directly from Tempur-Pedic® Flagship Stores are eligible for the 90-Night Sleep Trial.
Damaged or Defective Items
- Products damaged at delivery or with a product defect are accepted for return or replacement.
- For power base issues, customers should call 800-821-6621 to speak with Tempur-Pedic specialists as these items carry warranties.
Exchange Policy
- Mattresses can be exchanged for a different model or feel within the 90-Night Trial period.
- A $175 (plus tax) return shipping fee applies to mattress exchanges.
- If exchanging for a lower-priced mattress, the difference in cost will be refunded, minus the return shipping fee.
Additional Notes
- The 90-Night Sleep Trial for mattresses applies only to orders placed directly from Tempur-Pedic® online, by phone, or in Tempur-Pedic® Flagship Stores.
- It can take approximately one month for a new Tempur-Pedic® mattress to adjust and soften to its true feel and conform to the body.
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