What is Traeger's return window?

Traeger allows returns within 45 days from the original date of shipment. of purchase. Items must have been purchased directly through Traeger Grills via phone, sponsored event, or traeger.com. Merchandise must be unused, unassembled, and returned in the original packaging. A copy of the original receipt of purchase must be included. All items must be postmarked within 45 days from the original date of shipment.

What items cannot be returned at Traeger?

Items purchased from retail dealers are subject to the dealer's specific return policy, and Traeger does not offer refunds for these purchases.. Returns are not accepted on pellets, sauces, or rubs.. No refunds will be given on merchandise returned after 45 days of the original date of shipment.. Original shipping costs are non-refundable.. Return shipping is generally the responsibility of the customer.. Return freight fees apply to any grill or griddle where the consumer refuses delivery for any reason other than damage.. All returned grills and griddles are subject to a restocking fee..

How will I get my refund from Traeger?

A refund for the price of the merchandise, less any applicable return freight and/or restocking fees, will be automatically applied to your credit or debit card.. If the original form of payment is no longer active, a check will be sent within 30 days.. If Traeger EZ-Pay was used, the payment plan will be cancelled upon receipt of the product, and any installment payments, less applicable fees, will be refunded. Processing time: within 10 business days after receiving the returned product for credit/debit card refunds..

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Traeger Return Policy

Q: Do I need a receipt to return items at Traeger?

Receipt requirement: yes. A refund for the price of the merchandise, less any applicable return freight and/or restocking fees, will be automatically applied to your credit or debit card.. If the original form of payment is no longer active, a check will be sent within 30 days.. If Traeger EZ-Pay was used, the payment plan will be cancelled upon receipt of the product, and any installment payments, less applicable fees, will be refunded..

Last verified: 2026-03-19

Official Traeger PolicyVerified

www.traeger.com/return-policy

2026-03-19

Summary

Traeger offers a 45 days from the original date of shipment. return window on most items. Items must have been purchased directly through Traeger Grills via phone, sponsored event, or traeger.com.. Receipt is required. Refunds are issued via a refund for the price of the merchandise, less any applicable return freight and/or restocking fees, will be automatically applied to your credit or debit card. or if the original form of payment is no longer active, a check will be sent within 30 days.. Notable exceptions include items purchased from retail dealers are subject to the dealer's specific return policy, and traeger does not offer refunds for these purchases., returns are not accepted on pellets, sauces, or rubs., no refunds will be given on merchandise returned after 45 days of the original date of shipment., and more. Refund processing: within 10 business days after receiving the returned product for credit/debit card refunds..

Return Window

45 days from the original date of shipment.

Receipt

yes

Return Conditions

Items must have been purchased directly through Traeger Grills via phone, sponsored event, or traeger.com.
Merchandise must be unused, unassembled, and returned in the original packaging.
A copy of the original receipt of purchase must be included.
All items must be postmarked within 45 days from the original date of shipment.

Refund Methods

A refund for the price of the merchandise, less any applicable return freight and/or restocking fees, will be automatically applied to your credit or debit card.
If the original form of payment is no longer active, a check will be sent within 30 days.
If Traeger EZ-Pay was used, the payment plan will be cancelled upon receipt of the product, and any installment payments, less applicable fees, will be refunded.

Exceptions & Restrictions

Items purchased from retail dealers are subject to the dealer's specific return policy, and Traeger does not offer refunds for these purchases.
Returns are not accepted on pellets, sauces, or rubs.
No refunds will be given on merchandise returned after 45 days of the original date of shipment.
Original shipping costs are non-refundable.
Return shipping is generally the responsibility of the customer.
Return freight fees apply to any grill or griddle where the consumer refuses delivery for any reason other than damage.
All returned grills and griddles are subject to a restocking fee.

Online / Mail Returns

Customers can initiate a return by calling the Customer Service department.
For shipping errors on Traeger's end (e.g., wrong part shipped or ordered), Traeger will pay for the return shipping via a pre-paid label or freight.

Damaged or Defective Items

If damage is apparent when delivery is refused, it needs to be documented with photos to provide to the customer service team.
Traeger will cover return shipping costs for shipping errors made by Traeger, such as shipping the wrong part or advising the customer to order an incorrect part.

Exchange Policy

Customers can return their order for an exchange or a full refund of the purchase price within 45 days.

Additional Notes

The return policy details are effective May 1st, 2024.
Traeger Customer Service is available 7 days a week from 6:00 AM to 10:00 PM Mountain Time via phone at 1-800-TRAEGER.
Applicable fees include: $350 Return Freight charge for all full-size grills and griddles, and $100 for portable size grills (Ranger and Tailgater).
Restocking fees include: $150 for all full-size grills and griddles, and $50 for portable grills (Ranger and Tailgater). These are in addition to return freight charges.

What Redditors Are Saying

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r/Traeger·4y ago

Traeger a few years old and rusting externally.. Return it?

I have a Traeger Junior Elite from Costco. It's 4-5 years old. It's rusting on the outside of the barrel mostly and in a few other places. The main spot is several inches long, maybe eight to ten inches long. I live in a very dry state and it is always covered unless I'm using it. Is the amount of r

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