← All return policies
Sur La Table logo

Sur La Table Return Policy

Last verified: 2026-03-19

Official Sur La Table PolicyVerified

www.surlatable.com/returnandexchanges.html

Summary

Sur La Table offers a 30 days from the date of delivery for online orders, or 30 days from the purchase date for in-store orders. return window on most items. Items must be in new condition with all original packaging.. Receipt is required. Refunds are issued via original form of payment used to place the order. or sur la table virtual gift card (if chosen as preference when return initiated, or for gift returns).. Notable exceptions include all clearance items (with prices ending in $0.x9) are final sale and not eligible for return., food items are final sale., returns without proof of purchase will not be accepted., and more. Refund processing: Refunds are processed in 10 business days after Sur La Table receives the return and confirms all items are in saleable condition. A refund to a credit card may not appear on the billing statement for up to 2 billing cycles..

Return Window

30 days from the date of delivery for online orders, or 30 days from the purchase date for in-store orders.

Receipt

yes

Category

home

Return Conditions

  • Items must be in new condition with all original packaging.
  • All items must be in saleable condition for refunds to be processed.
  • Only items eligible for return can be selected when initiating a return online.

Refund Methods

  • Original form of payment used to place the order.
  • Sur La Table virtual gift card (if chosen as preference when return initiated, or for gift returns).
  • In-store cash refunds are limited to $100, with any balance refunded as a check by mail.

Exceptions & Restrictions

  • All clearance items (with prices ending in $0.X9) are final sale and not eligible for return.
  • Food items are final sale.
  • Returns without proof of purchase will not be accepted.
  • Sur La Table cooking class registrations can be exchanged for another class if the request is submitted at least 48 hours before the scheduled class start time.
  • Original shipping charges are non-refundable.
  • Purchases made through Amazon must submit return requests through Amazon.com.

Online / Mail Returns

  • Returns can be initiated online by clicking the provided link on the Returns & Exchanges page.
  • Customers will be prompted to enter their order number and the email address associated with the order.
  • Items eligible for return will allow selection and entry of return reasons.

In-Store Returns

  • Items can be returned to any Sur La Table store.

Gift Returns

  • Returns accompanied by a gift receipt will be refunded in the form of a Sur La Table virtual gift card.
  • Proof of purchase (receipt, gift receipt, or gift registry) is required for gift returns.
  • Gifts can be exchanged for another item or a Sur La Table Gift Card.
  • If an original purchase receipt is provided for a gift, a refund for the purchase price may be eligible.
  • Duplicate gifts can be returned or exchanged.

Damaged or Defective Items

  • If an item arrived damaged or is incorrect, customers should contact Customer Service at 1-317-559-2041.
  • Shipping fees do not apply in cases where merchandise arrived damaged or defective, an incorrect item was shipped, or duplicate shipments were received.
  • The limited lifetime warranty covers defects in materials and workmanship.

Price Adjustments

  • Prior purchases may be eligible for a one-time price adjustment within 14 days of purchase.

Exchange Policy

  • Exchanges are not offered for hard goods; customers can return the item and place a new order.
  • Cooking classes can be exchanged for another class if requested at least 48 hours before the scheduled class start time.

Additional Notes

  • Sur La Table guarantees the quality of the products sold in stores and on its website.
  • Return shipping fees apply for non-damaged/defective items: $12.95 for returns over $25.00, $6.95 for returns under $25.00 (except Alaska and Hawaii), and $26.95 for returns from Alaska and Hawaii.

What Redditors Are Saying

Search on Reddit
0
r/Cooking·7y ago

Sur La Table employees aggressive in getting my full name, address, and phone number--is this store policy?

When I go check out my items at Sur La Table, I'm greeted with "What's your last name and address?" Seriously? Every freaking time. They don't understand giving such personal information just to buy some coffee filters (or anything else) is somehow not a ridiculous thing? I tell them no thanks or th

17 comments