Saatva vs Tempur-Pedic Return Policy

Saatva

• Start a return in the Order Tracker (order number and email address) or in your Saatva account.
• A $99 processing fee is deducted from refunds and exchanges of mattresses and furniture; it covers pick-up of the returned item.
• The return request must be made within the applicable trial period.
• Select a reason for return when submitting the request.

Tempur-Pedic

• Mattresses: Must be returned within the 90-Night Sleep Trial, which begins on the day of delivery.
• Mattresses: It is recommended to try the new mattress for at least 30 nights before initiating a return to allow for adjustment.
• Other Products (Pillows, Bed Linens, Bed Frames, Mattress Toppers, Travel, Home Products, Office Chairs, Foundations, Power Bases): Only accepted for return if damaged at delivery or due to a product defect.

Saatva

• Saatva Adjustable Base and Adjustable Base Plus have no home trial and cannot be returned or exchanged.
• Mattress toppers have no exchange policy; return and repurchase instead.
• Bedding, the crib mattress, lamps and dog beds have a 45-night free-returns policy with no exchange option.
• Nightstands have a 45-night trial instead of 365 nights.

Tempur-Pedic

• A return fee of $175 (plus tax) applies to mattress returns or exchanges within the 90-night trial. This fee is non-refundable.
• Pillows, Bed Linens, Bed Frames, Mattress Toppers, Travel, Home Products, Office Chairs, Foundations, TEMPUR-Ease® and TEMPUR-Ergo® Power Bases, and TEMPUR-Ergo® Smart Bases are non-returnable unless damaged at delivery or defective.
• Closeout/final sale mattresses cannot be returned or exchanged and do not qualify for the 90-Night Sleep Trial.
• Purchases made from authorized third-party retailers are subject to that retailer's specific return and exchange policies.

Saatva

• Credit‑card refunds within 180 days are returned to the same card used for purchase
• Credit‑card refunds after 180 days are issued via check or ACH
• PayPal refunds are sent to the buyer’s PayPal account within one year
• PayPal refunds after one year are issued via check or ACH
• Affirm payments are refunded to the buyer’s Affirm account within one year

Tempur-Pedic

• Refund to original payment method, minus the return shipping fee for eligible mattress returns.

Saatva

Not available

Tempur-Pedic

• Mattresses: Eligible for return or exchange by filling out an online return/exchange form within the 90-night trial period.
• Other Products: For damaged or incorrect items, contact the Consumer Care team.

Saatva

Not available

Tempur-Pedic

• Mattresses purchased directly from Tempur-Pedic® Flagship Stores are eligible for the 90-Night Sleep Trial.

Saatva

Not available

Tempur-Pedic

• Products damaged at delivery or with a product defect are accepted for return or replacement.
• For power base issues, customers should call 800-821-6621 to speak with Tempur-Pedic specialists as these items carry warranties.

Saatva

• Mattresses and furniture can be exchanged during the home trial, less a $99 processing fee.

Tempur-Pedic

• Mattresses can be exchanged for a different model or feel within the 90-Night Trial period.
• A $175 (plus tax) return shipping fee applies to mattress exchanges.
• If exchanging for a lower-priced mattress, the difference in cost will be refunded, minus the return shipping fee.

Saatva

• After a return request is submitted, a sleep guide contacts you within 24 hours to complete the return
• The $99 processing fee covers the pick‑up service for the returned item

Tempur-Pedic

• The 90-Night Sleep Trial for mattresses applies only to orders placed directly from Tempur-Pedic® online, by phone, or in Tempur-Pedic® Flagship Stores.
• It can take approximately one month for a new Tempur-Pedic® mattress to adjust and soften to its true feel and conform to the body.