Do I need a receipt to return items at Shein?

Receipt requirement: digital ok. Refund to your SHEIN Wallet.. Refund to your original form of payment, such as Credit/Debit Card, PayPal, Afterpay, Klarna, etc..

How will I get my refund from Shein?

Refund to your SHEIN Wallet.. Refund to your original form of payment, such as Credit/Debit Card, PayPal, Afterpay, Klarna, etc. Processing time: SHEIN processes refunds within 24 hours. Your financial institution may take additional time to post the refund (e.g., 5-10 business days for credit/debit cards)..

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Shein Return Policy

Q: What is Shein's return window?

Shein allows returns within 30 days from the delivery date of purchase. Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition. Items must have the original tags attached. For applicable items, the hygiene sticker must be intact.

Last verified: 2026-03-19

Official Shein PolicyVerified

us.shein.com/Return-Policy-a-281.html

2026-03-19

Summary

Shein offers a 30 days from the delivery date return window on most items. Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition.. Receipt is required. Refunds are issued via refund to your shein wallet. or refund to your original form of payment, such as credit/debit card, paypal, afterpay, klarna, etc.. Notable exceptions include bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, and clearance items., customized items are not returnable., free gifts are non-returnable., and more. Refund processing: SHEIN processes refunds within 24 hours. Your financial institution may take additional time to post the refund (e.g., 5-10 business days for credit/debit cards)..

Return Window

30 days from the delivery date

Receipt

digital ok

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Return Conditions

Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition.
Items must have the original tags attached.
For applicable items, the hygiene sticker must be intact.

Refund Methods

Refund to your SHEIN Wallet.
Refund to your original form of payment, such as Credit/Debit Card, PayPal, Afterpay, Klarna, etc.

Exceptions & Restrictions

Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, and clearance items.
Customized items are not returnable.
Free gifts are non-returnable.

Online / Mail Returns

Log into your SHEIN User Account.
Go to "My Orders", find the order, and click "Return Item".
Select the item(s) you would like to return, indicate the reason, and choose your return and refund method.

Additional Notes

Items sold by third-party sellers may have a different return window; this is noted on the product detail page.
In certain cases, Shein reserves the right, at its sole discretion, to issue a refund without requiring the customer to return the item.