ASOS vs Shein Return Policy

ASOS

• Items must be in their original, unworn, and unused condition.
• All original tags and labels must be attached.
• Footwear must be returned with the original shoebox.

Shein

• Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition.
• Items must have the original tags attached.
• For applicable items, the hygiene sticker must be intact.

ASOS

• Final Sale items cannot be returned, exchanged, or refunded, other than in exceptional circumstances.
• Face + Body products cannot be returned if opened, used, or the protective seal is not intact.
• Underwear and swimwear cannot be returned if the hygiene seal is not intact or any labels have been broken.
• Pierced jewellery and face coverings cannot be returned if the seal has been tampered with or is broken.

Shein

• Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, and clearance items.
• Customized items are not returnable.
• Free gifts are non-returnable.

ASOS

• Refunds are issued to the original payment method.

Shein

• Refund to your SHEIN Wallet.
• Refund to your original form of payment, such as Credit/Debit Card, PayPal, Afterpay, Klarna, etc.

ASOS

• Returns are created online in My Account > My Orders > Create Return; guests use the ASOS returns platform.
• ASOS emails a QR code or a returns label; available carriers and drop-off points depend on your location.
• Returns are free for ASOS account holders on qualifying orders; guest orders have a $4.95 returns fee deducted from the refund.

Shein

• Log into your SHEIN User Account.
• Go to "My Orders", find the order, and click "Return Item".
• Select the item(s) you would like to return, indicate the reason, and choose your return and refund method.

ASOS

• Faulty items and items sent in error can be returned free of charge; select 'Faulty/Broken' or 'Incorrect Item Received' as the return reason.

Shein

Not available

ASOS

• ASOS does not offer exchanges. A new order must be placed.

Shein

Not available

ASOS

• Returned items are your responsibility until they are received by ASOS.
• Under the Fair Use Policy, customers with high return rates may have $4.95 per returned parcel deducted from refunds.
• Delivery and handling costs are not refundable.
• The return policy for items sold and shipped by ASOS Brand Partners may differ.

Shein

• Items sold by third-party sellers may have a different return window; this is noted on the product detail page.
• In certain cases, Shein reserves the right, at its sole discretion, to issue a refund without requiring the customer to return the item.