What items cannot be returned at Skechers?

Initial shipping costs are non-refundable.. Pre-order items are final sale and cannot be returned or exchanged.. Items purchased in a Skechers store or factory outlet can only be returned in-store, not by mail.. Refunds will not be honored for items returned outside the specified return period, or if worn, damaged, or not in original packaging.. Online orders can't be exchanged by mail; place a new order and return the original item..

How will I get my refund from Skechers?

Original form of payment.. Store credit (in-store returns without a receipt) or an e-gift card if the original payment can't be refunded.. Exchange (in-store only). Processing time: Most returns are processed within 5-10 business days of reaching the warehouse; it may take up to two billing cycles for the credit to appear on your statement..

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Skechers Return Policy

Q: What is Skechers's return window?

Skechers allows returns within Guest orders online and in-store purchases can be returned within 45 days of shipment or purchase. Skechers Plus members online have an extended 90-day return window from shipment date. of purchase. Items must be unworn and undamaged. Shoes worn outside and apparel showing signs of wear are not accepted. Items must be returned in their original packaging.

Q: Do I need a receipt to return items at Skechers?

Receipt requirement: digital ok. Original form of payment.. Store credit (in-store returns without a receipt) or an e-gift card if the original payment can't be refunded.. Exchange (in-store only)..

Last verified Oct 12, 2026

Official Skechers PolicyOfficial source

customercare.skechers.com/HelpCenter/s/article/What-is-your-return-policy

Oct 12, 2026

Rechecked Oct 12, 2026: the policy text on customercare.skechers.com was unchanged since our previous verified check. How we verify

Summary

Skechers offers a Guest orders online and in-store purchases can be returned within 45 days of shipment or purchase. Skechers Plus members online have an extended 90-day return window from shipment date. return window on most items. Items must be unworn and undamaged.. Receipt is required. Refunds are issued via original form of payment. or store credit (in-store returns without a receipt) or an e-gift card if the original payment can't be refunded.. Notable exceptions include initial shipping costs are non-refundable., pre-order items are final sale and cannot be returned or exchanged., items purchased in a skechers store or factory outlet can only be returned in-store, not by mail., and more. Refund processing: Most returns are processed within 5-10 business days of reaching the warehouse.

Return Window

Guest orders online and in-store purchases can be returned within 45 days of shipment or purchase. Skechers Plus members online have an extended 90-day return window from shipment date.

Receipt

digital ok

Video Guides

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Return Conditions

Items must be unworn and undamaged.
Shoes worn outside and apparel showing signs of wear are not accepted.
Items must be returned in their original packaging.

Refund Methods

Original form of payment.
Store credit (in-store returns without a receipt) or an e-gift card if the original payment can't be refunded.
Exchange (in-store only).

Exceptions & Restrictions

Initial shipping costs are non-refundable.
Pre-order items are final sale and cannot be returned or exchanged.
Items purchased in a Skechers store or factory outlet can only be returned in-store, not by mail.
Refunds will not be honored for items returned outside the specified return period, or if worn, damaged, or not in original packaging.
Online orders can't be exchanged by mail; place a new order and return the original item.

Online / Mail Returns

Unworn items can be returned within 45 days of shipment for guest orders, or 90 days for Skechers Plus members.
Returns can be initiated through the 'Orders and Returns' section of the Skechers website.
Online orders can be returned by mail or at any Skechers company-owned store in the U.S.; bring your printed order receipt to the store.
Return postage is free for orders within the return period.
Orders paid with Cash App Afterpay or Klarna get only an exchange or merchandise credit in-store; return them by mail for a refund.

In-Store Returns

Unworn items can be returned within 45 days of purchase.
With a receipt you get a full refund; without a receipt you get store credit.
Items purchased in-store can only be returned in-store.
Exchanges can be performed in-store.

Membership & Rewards Benefits

Skechers Plus members receive an extended return window of 90 days for online purchases.
Skechers Plus offers exclusive benefits including extended returns and free shipping.

Exchange Policy

Online orders can't be exchanged by mail; place a new order for the size or color you want and send the original back with the prepaid return label.
Store pickup orders can be returned or exchanged at any Skechers store within 45 days, or 90 days for Skechers Plus members.
Exchanges can be performed in-store.

Additional Notes

The Skechers Plus loyalty program offers free standard shipping and returns on all orders and a 90-day return window.
Free prepaid UPS return labels are available for Skechers.com orders within the 50 U.S. states, but not for APO/FPO addresses or U.S. territories.
Items purchased online, including store pickup orders, can be returned either in-store or by mail.

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