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Skechers Return Policy

Last verified: 2026-03-19

Official Skechers PolicyVerified

www.skechers.com/help/returns

Summary

Skechers offers a Guest orders online and in-store purchases can be returned within 45 days of shipment or purchase. Skechers Plus members online have an extended 90-day return window from shipment date. return window on most items. Items must be unworn and undamaged.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via original form of payment. or store credit.. Notable exceptions include initial shipping costs are non-refundable., postal returns for online orders may incur a $10.00 cost., items purchased in-store can only be returned in-store., and more. Refund processing: It may take up to two billing cycles for the credit transaction to appear on your statement.

Return Window

Guest orders online and in-store purchases can be returned within 45 days of shipment or purchase. Skechers Plus members online have an extended 90-day return window from shipment date.

Receipt

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Category

clothing

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Return Conditions

  • Items must be unworn and undamaged.
  • Items must be in new or re-sellable condition.
  • Items must be returned in their original, intact packaging with all original tags attached.
  • Items must be unwashed.

Refund Methods

  • Original form of payment.
  • Store credit.
  • Exchange (typically in-store only).

Exceptions & Restrictions

  • Initial shipping costs are non-refundable.
  • Postal returns for online orders may incur a $10.00 cost.
  • Items purchased in-store can only be returned in-store.
  • Product exchanges are not possible on postal returns; items returned by post will be refunded to the original payment method.
  • Refunds will not be honored for items returned outside the specified return period, or if worn, damaged, or not in original packaging.
  • Purchases from SkechersDirect.com cannot be returned to Skechers Retail Stores.
  • SkechersDirect.com does not offer exchanges; a new order must be placed and the original item returned.

Online / Mail Returns

  • Unworn or defective items can be returned within 45 days of shipment for guest orders, or 90 days for Skechers Plus members.
  • Returns can be initiated through the 'Orders and Returns' section of the Skechers website.
  • Online orders can be returned by post or in-store.
  • Postal returns for online orders may incur a $10.00 fee.
  • Free return shipping labels are available for SkechersDirect.com orders from specific regions.

In-Store Returns

  • Unworn items can be returned within 45 days of purchase.
  • The original receipt is required for in-store refunds.
  • Items purchased in-store can only be returned in-store.
  • In-store returns are free of charge.
  • Exchanges for unwanted items can be performed in-store.

Membership & Rewards Benefits

  • Skechers Plus members receive an extended return window of 90 days for online purchases.
  • Skechers Plus offers exclusive benefits including extended returns and free shipping.

Damaged or Defective Items

  • Unworn or defective items are eligible for return.

Exchange Policy

  • Exchanges are allowed within the return timeframe, with specific conditions depending on the purchase method.
  • Items must be in new or re-sellable condition with all original packaging and tags intact for an exchange.
  • Customers may need to pay the price difference if the item they wish to exchange is more expensive.
  • Exchanges can be performed in-store.
  • Product exchanges are not possible for postal returns; these items will be refunded instead.
  • SkechersDirect.com does not offer exchanges; customers must place a new order for a different size or style.

Additional Notes

  • The Skechers Plus loyalty program offers exclusive benefits such as extended return windows (90 days for online purchases) and free shipping.
  • For purchases made on SkechersDirect.com, a free UPS return shipping label is available for merchandise returned from the contiguous United States, Alaska, and Hawaii.
  • Items purchased online, including Click & Collect, can be returned either in-store or by post.