What is Soma's return window?

Soma allows returns within 60 days from date of purchase of purchase. Merchandise must be in its original condition, unworn and unwashed. Merchandise must be defective. Excluding full-price bras, which can be returned even after wearing or washing under the Soma risk-free bra guarantee.

Do I need a receipt to return items at Soma?

Receipt requirement: digital ok. Refunds are issued in the original form of payment.. Merchandise credit may be given for gift receipt returns.. If the original purchase was made by check, you may choose to receive a merchandise card, or a check will be mailed within 30 days of return.. For PayPal orders, refunds will be issued through PayPal.. If multiple forms of payment were used, refunds are applied in the following order: merchandise cards/gift cards, credit cards, check, then cash..

How will I get my refund from Soma?

Refunds are issued in the original form of payment.. Merchandise credit may be given for gift receipt returns.. If the original purchase was made by check, you may choose to receive a merchandise card, or a check will be mailed within 30 days of return.. For PayPal orders, refunds will be issued through PayPal.. If multiple forms of payment were used, refunds are applied in the following order: merchandise cards/gift cards, credit cards, check, then cash. Processing time: Checks for original purchases made by check will be mailed within 30 days of return. Refunds for PayPal orders are issued as soon as returned item(s) are received..

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Soma Return Policy

Last verified: 2026-03-20

Official Soma PolicyVerified

www.soma.com/store/page/returns-info

2026-03-20

Summary

Soma offers a 60 days from date of purchase return window on most items. Merchandise must be in its original condition, unworn and unwashed.. Receipt is required. Refunds are issued via refunds are issued in the original form of payment. or merchandise credit may be given for gift receipt returns.. Notable exceptions include "final sale" or "as-is" items are not returnable or exchangeable., gift cards (except where required by law) and gift boxes are not returnable., worn, soiled, or washed merchandise is generally not accepted, with the exception of full-price bras., and more. Refund processing: Checks for original purchases made by check will be mailed within 30 days of return. Refunds for PayPal orders are issued as soon as returned item(s) are received..

Return Window

60 days from date of purchase

Receipt

digital ok

Return Conditions

Merchandise must be in its original condition, unworn and unwashed.
Merchandise must be defective.
Excluding full-price bras, which can be returned even after wearing or washing under the Soma risk-free bra guarantee.

Refund Methods

Refunds are issued in the original form of payment.
Merchandise credit may be given for gift receipt returns.
If the original purchase was made by check, you may choose to receive a merchandise card, or a check will be mailed within 30 days of return.
For PayPal orders, refunds will be issued through PayPal.
If multiple forms of payment were used, refunds are applied in the following order: merchandise cards/gift cards, credit cards, check, then cash.

Exceptions & Restrictions

"Final sale" or "as-is" items are not returnable or exchangeable.
Gift cards (except where required by law) and gift boxes are not returnable.
Worn, soiled, or washed merchandise is generally not accepted, with the exception of full-price bras.
Purchases must be returned in the country of original purchase.
Merchandise purchased in an outlet store must be returned to an outlet.

Online / Mail Returns

Merchandise purchased via PayPal may be returned via mail using the provided return shipping label.
Good Morning America Deals & Steals Soma Event merchandise (in original condition with tags attached) may be returned or exchanged when accompanied by your packing slip, with the customer paying return shipping costs.

In-Store Returns

All merchandise returns and exchanges may be accepted at any Soma U.S. boutiques (excluding outlets).
Merchandise purchased via PayPal may also be returned in stores.

Gift Returns

Merchandise credit may be given for gift receipt returns.

Damaged or Defective Items

Merchandise must be defective to be eligible for return.

Price Adjustments

Price adjustments are honored on a one-time basis if the price decreases within 14 days of the original purchase.
Original receipt is required for price adjustments.
In-store purchases are eligible for in-store price adjustments.
Online or catalog purchases are not eligible for price adjustment in stores.

Exchange Policy

Exchanges for a different size or color are valid within 60 days of the original purchase.
Merchandise sent for exchange must be unworn and unwashed or defective.
To exchange, circle the item(s) on your packing slip that you wish to exchange and indicate the preferred size/color; your new merchandise will be shipped upon receipt of the return.
To have items shipped prior to the return arriving, you may call customer service to place a re-order.
If you wish to exchange an item for a different item within 60 days, you may call customer service to place a re-order.

Additional Notes

Soma reserves the right to refuse or limit returns or exchanges for any reason.
You are limited to $250 in non-receipted returns within a 60-day period (excluding defective merchandise).
All shipping and processing fees are non-refundable.
Customer identification may be required for returns.

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r/wholesomeSF·4y ago

Dore Alley Preview: Top Leather Parties Return, Switches to Policy of Masks Mandatory, Pants Optional (This weekend, SOMA)

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