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Saucony Return Policy
Last verified
Official Saucony PolicyOfficial source
www.saucony.com/en/returns
Rechecked : saucony.com still states the headline terms shown here (30 days). How we verify
Return Conditions
- Unworn merchandise.
- Item must be in the original shoebox or apparel bag.
- Returns are accepted only for purchases made through our website.
Refund Methods
- Refund will be credited to your original payment method.
Exceptions & Restrictions
- Gift cards cannot be returned or refunded.
- Items marked as final sale cannot be returned or refunded.
- Original shipping charges are non-refundable.
- Gifts with purchase cannot be returned or exchanged.
Online / Mail Returns
- Fast & Easy Returns: Drop off your item in its original shoebox or apparel bag. No other packaging or printing needed. Find a nearby drop-off location and download your QR code.
- Printerless Return: Bring your item pre-packaged to a FedEx location. No printing required. Find a nearby drop-off location and download your QR code.
- Print a Label: Requires a printer and packaging. Print your label and ship with FedEx.
Gift Returns
- For gift returns or exchanges, you will need both the order number and the billing zip code from the original purchase.
Damaged or Defective Items
- Covers defects in original, unaltered, and unmodified materials and workmanship for one year from the date of purchase for all Saucony footwear purchased from an Authorized Dealer in the United States of America.
- Does not cover damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time.
- Products acquired from unauthorized dealers and aftermarket sources are not covered.
- Laces, lace hardware, and insoles are not covered by warranty.
- To report a defective product, a form must be filled out, and a customer service member will be in touch.
Exchange Policy
- Exchanges can only be made for the same product, different size or color.
- Exchanges cannot be made for a different width.
- If the product you would like to exchange for is out of stock (item, color, or size), please follow the returns process for a full refund.
- Only one product exchange is accepted. If your new product still doesn't work for you, it must be returned.
Additional Notes
- Enjoy free exchanges and returns for unworn items.
- If your exchange order isn’t received within 21 days of submission, it will be automatically canceled.
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