Samsung Return Policy
Last verified: 2026-03-19
order-help.us.samsung.com/articles/returns-refunds/what-is-samsungs-return-policy/669e3173cd7d5a05a5318406
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Return Conditions
- Item must be purchased directly from Samsung.com or the Shop Samsung app
- Product must be new or like‑new with all original accessories, manuals and packaging
- Return must be requested within the 15‑day return window shown on My Orders
Refund Methods
- Refund to the original payment method
- Shipping, installation and service fees are non‑refundable
- A 5 % restocking fee may be applied unless the item is defective
Exceptions & Restrictions
- Items purchased from other retailers or resellers
- Open‑box or used items
- Digital software and accessories not sold by Samsung.com
- Products missing accessories or with packaging damage not caused by Samsung
- Items marked as final sale on the website
Online / Mail Returns
- Start the return via the My Orders page and contact Order Support for a return label
In-Store Returns
- Return in‑store purchases to the same Samsung Experience Store within 15 days; refund issued within up to 10 business days
Damaged or Defective Items
- Report damaged or defective items within 5 days of delivery (or 2 days after installation) to be eligible for return
Additional Notes
- Returns are only accepted for Samsung‑direct purchases; other retailers follow their own policies
- If a return is requested, you have an additional 15 days to ship the product back after the request is approved
What Redditors Are Saying
Returned my Z Flip 5, Samsung claimed I Returned the wrong device.
Hi people of reddit. So more than a month ago I purchased a new Z flip 5, got I delivered and everything was fine. However after inspecting the device I decided it simply was not for for. Personally it was just too big for me and as a smaller person with small hands I wanted something with a smaller
Other: Simple Mobile Lied about refund Policy Samsung S8
I decided to buy a Samsung Galaxy S8 at Simple Mobile store. I was told by the guy that there is any defects then I can return it no issue. He decided not to mention that there's a $70 restocking fee to return and then later on start saying that he could only exchange it. I did not know why he decid
No open box returns, exchanges, or refunds are allowed from Samsung Store?
I was just gonna post this on a few places. I recently upgrade to the Samsung S10 Ultra tablet and phoned customer services asking some questions. I was informed that ANY opened boxes as of almost everything the Samsung Store sell "**are ineligible** **for returns, exchanges or refunds."** Way to lo
No open box returns, exchanges, or refunds from Samsung Store?
I was just gonna post this on a few places. I recently upgrade to the Samsung S10 Ultra tablet and phoned customer services asking some questions. I was informed that ANY opened boxes as of almost everything the Samsung Store sell "**are ineligible** **for returns, exchanges or refunds."** Way to lo