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Ring Return Policy

Last verified: 2026-03-20

Official Ring PolicyVerified

ring.com/support/articles/1530n/Returning-Ring-products

Summary

Ring offers a 45 days from ship date return window on most items. A full refund must be requested within 45 days of the order's ship date.. Receipt is required. Refunds are issued via original payment source. Notable exceptions include products purchased from amazon or other retailers must be returned according to their respective policies., ring can only process returns for items purchased directly from ring.com., devices outside the one-year manufacturer's warranty and any extended warranty are not eligible for replacement., and more. Refund processing: 7 to 10 business days after the item is received.

Return Window

45 days from ship date

Receipt

digital ok

Category

electronics

Video Guides

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Return Conditions

  • A full refund must be requested within 45 days of the order's ship date.
  • There are no charges for returns within the 45-day period.
  • A prepaid shipping label will be provided via email after the return request is completed.

Refund Methods

  • Original payment source

Exceptions & Restrictions

  • Products purchased from Amazon or other retailers must be returned according to their respective policies.
  • Ring can only process returns for items purchased directly from Ring.com.
  • Devices outside the one-year manufacturer's warranty and any extended warranty are not eligible for replacement.

Online / Mail Returns

  • Find your order number from your confirmation email or by logging into your Ring.com account.
  • Use the appropriate link on the returns page based on your order number format to start the process.
  • Once the request is completed, you will receive a prepaid shipping label and packing instructions via email.
  • A confirmation email with a tracking link will be sent after completing the return process.

Damaged or Defective Items

  • If a device is outside the 45-day return window but not operating as expected, contact Customer Support to check for in-warranty replacement eligibility.

Additional Notes

  • In the U.S., Ring works with a third-party provider, Narvar, to assist in device returns.
  • The return process varies slightly depending on the prefix of your order number (e.g., 001, 011, or 004).

What Redditors Are Saying

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1
r/SmartRings·2mo ago

Do not go near Kotech smart rings -the site is a scam and they will not honor their stated return policy - the ring is cheap junk 😡

4 comments
6
r/CircularRing·2y ago

No refund and no ring.

I received my ring at the end of January but it was defective, it wouldn't stay on for more than an hour, so I sent it back in February. I was originally told that I would receive my replacement in June or July after everyone else receives their rings. In May I asked if I could just get a refund, an

18 comments