Sonos Return Policy
Last verified
www.sonos.com/en-us/legal/terms#legal-terms-sale-returns-us
Rechecked : sonos.com still states the headline terms shown here (30 days). How we verify
Return Conditions
- Products must be bought directly from Sonos (by phone or on sonos.com).
- Start the return within 30 days of receiving the product.
- Products must be in the original Sonos packaging with all materials included, in new or as-new condition.
- A Return Merchandise Authorization (RMA) number is required.
Refund Methods
- Credit will be issued to the payment method or credit card used for the original purchase.
Exceptions & Restrictions
- The returned item must be received by Sonos within 14 calendar days after the RMA number is issued, and must match the serial number on the RMA.
- Returns sent with another carrier or shipping label can't be processed.
- The product must be returned in the original Sonos packaging, with all materials included, in new or as-new condition.
Online / Mail Returns
- Start a return on the self-service Product Returns page or by filling out the RMA form.
- Sonos emails the RMA number and a prepaid return shipping label; Sonos covers return shipping.
- The returned item must reach Sonos within 14 days after the RMA is issued.
In-Store Returns
- Sonos.com orders picked up in a store can be returned to any Best Buy store in the United States.
Price Adjustments
- If a price-matched Sonos reseller advertises the same product for less within 30 days of purchase, Sonos refunds the difference to the original payment method.
Additional Notes
- Retain a copy of the shipping label with the carrier tracking number.
- Defective products are covered separately by the one-year Sonos warranty.
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