What is Sam Ash's return window?

Sam Ash allows returns within 45 days from shipping date of purchase. Returns must be in original packaging, complete with blank warranty cards, owner's manual, all included parts and accessories. Item must show no sign of wear or abuse, otherwise a restocking fee, repair charge, or disqualification may apply. Items must be returned with all original packing materials and double-boxed if they were received that way.

Do I need a receipt to return items at Sam Ash?

Receipt requirement: digital ok. Refund of the merchandise price.

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Sam Ash Return Policy

Last verified: 2026-03-20

Official Sam Ash PolicyVerified

www.samash.com/45-day-money-back-guarantee

2026-03-20

Summary

Sam Ash offers a 45 days from shipping date return window on most items. Returns must be in original packaging, complete with blank warranty cards, owner's manual, all included parts and accessories.. Receipt is required. Refunds are issued via refund of the merchandise price. Notable exceptions include special order merchandise cannot be returned unless defective., workstations, dj and lighting equipment, and rack mounted signal processors must be returned within 14 days for a refund., shipping, insurance, and handling charges are not refundable., and more.

Return Window

45 days from shipping date

Receipt

digital ok

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Return Conditions

Returns must be in original packaging, complete with blank warranty cards, owner's manual, all included parts and accessories.
Item must show no sign of wear or abuse, otherwise a restocking fee, repair charge, or disqualification may apply.
Items must be returned with all original packing materials and double-boxed if they were received that way.

Refund Methods

Refund of the merchandise price

Exceptions & Restrictions

Special Order merchandise cannot be returned unless defective.
Workstations, DJ and Lighting Equipment, and rack mounted signal processors must be returned within 14 days for a refund.
Shipping, insurance, and handling charges are not refundable.

Online / Mail Returns

Items can be returned to the Sam Ash warehouse at 7726 Cheri Court, Tampa, FL 33634.
No return authorization is required.
You are responsible for return shipping costs, unless the item was damaged or defective.
If your order included free shipping, the original outbound shipping cost will be deducted from your refund ($10 for Ground, $50 for 2nd Day Air, $75 for Truck Freight).

Damaged or Defective Items

For obvious shipping damage, refuse the shipment.
Report hidden damage or missing items within 48 hours of receipt.
For hidden damage or defects, call Customer Service at 1-800-472-6274 to receive a shipping label to return the item at Sam Ash's expense.

Exchange Policy

Workstations, DJ and Lighting Equipment, and rack mounted signal processors can be exchanged for similar equipment within 45 days.

Additional Notes

This policy applies to items purchased from samash.com after July 22nd 2024. For items purchased before that date, all sales are final.
Sam Ash reserves the right to deny returns to customers who abuse the policy.