Apple vs Samsung Return Policy

Apple

• Product must be in its original condition.
• All included parts, accessories, and packaging must be returned.
• Activation Lock must be disabled.

Samsung

• Item must be purchased directly from Samsung.com or the Shop Samsung app
• Product must be new or like‑new with all original accessories, manuals and packaging
• Return must be requested within the 15‑day return window shown on My Orders

Apple

• Opened software with a printed license.
• Electronic software downloads.
• Software upgrades.
• Apple Gift Cards (includes previous generation Apple Store Gift Cards and App Store and iTunes Gift Cards).
• Apple Developer products.
• Products purchased through other retailers must be returned to those retailers.
• Returns only accepted in the country where purchased.
• Engraved items can be returned for a refund but generally not exchanged in-store.
• Custom-configured Macs cannot be exchanged in-store.
• ZEISS Optical Inserts - Prescription may not be returned to an Apple Store location.

Samsung

• Items purchased from other retailers or resellers
• Open‑box or used items
• Digital software and accessories not sold by Samsung.com
• Products missing accessories or with packaging damage not caused by Samsung
• Items marked as final sale on the website

Apple

• Original payment method.
• Apple Gift Card for returns with a gift receipt or Apple Account balance (if unable to refund to account).
• Mail a refund check for cash or cash equivalent over $750.

Samsung

• Refund to the original payment method
• Shipping, installation and service fees are non‑refundable
• A 5 % restocking fee may be applied unless the item is defective

Apple

• Returns can be initiated online.

Samsung

• Start the return via the My Orders page and contact Order Support for a return label

Apple

• Returns can be made at any Apple Store.

Samsung

• Return in‑store purchases to the same Samsung Experience Store within 15 days; refund issued within up to 10 business days

Apple

• Returns with a gift receipt will be offered an Apple Gift Card.

Samsung

Not available

Apple

Not available

Samsung

• Report damaged or defective items within 5 days of delivery (or 2 days after installation) to be eligible for return

Apple

• Apple offers a more generous return period during the holidays.
• For returning ten or more of the same product, you must return to the Apple Store where purchased.
• Returning the device does not cancel your wireless plan.
• Apple can usually look up your purchase even without a receipt.

Samsung

• Returns are only accepted for Samsung‑direct purchases; other retailers follow their own policies
• If a return is requested, you have an additional 15 days to ship the product back after the request is approved