Roborock Return Policy
Last verified: 2026-03-20
us.roborock.com/pages/shipping-and-refund
Return Conditions
- Products can be returned for any reason within 30 days of delivery.
- All accessories and the original packaging must be included with the return.
- A penalty may be charged if any accessories are missing.
Refund Methods
- Refunds will be credited back to the original payment method.
Exceptions & Restrictions
- The Extended Warranty is non-refundable for any reason after 30 days from the date of purchase.
- The warranty is not transferable and is only granted to the original purchaser.
- Consumable parts such as batteries are not covered unless damaged due to a defect in a non-consumable part.
Online / Mail Returns
- To initiate a return, go to the 'Contact Us' section on the 'My Orders' page.
- Select your model and choose 'Returns & Replacements'.
- The Roborock customer service team will contact you within 24 hours.
Damaged or Defective Items
- For warranty claims, you must provide proof of the purchase date.
- Repaired or replaced machines under warranty are covered for the longer of 90 days or the remainder of the original warranty period.
Additional Notes
- Shipping is free for any Roborock vacuum purchase.
- Returns are also free within 30 days of delivery.
What Redditors Are Saying
Roborock return policy
Hi, so I purchased a roborock recently from their official US site, and like a week later, the price dropped by 200. When I found out, I submitted a "refund policy" question from the order in my profile, and the next morning, I got a pending refund through paypal!
Frustrating Return Process with Roborock—Still No Refund
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