Pottery Barn Return Policy
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www.potterybarn.com/customer-service/return
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Return Conditions
- An original receipt or gift receipt is required.
- Pack items in the original manufacturer's box with enough packing to prevent damage in transit.
- Online returns are only for items shipped to the United States (including US Territories and APO/FPO).
Refund Methods
- Original form of payment with original receipt.
- Merchandise Credit for returns with a gift receipt.
- Company check (may take 14 business days) for cash/check refunds over $100.
Exceptions & Restrictions
- Items without an original receipt or gift receipt.
- Monogrammed items.
- Mattresses.
- Gift cards.
- Made to Order items, including custom rugs, furniture, and faucets and shower sets.
- Special order items and custom upholstery.
- Final sale items (prices ending in $.97).
- Items damaged through normal wear and tear.
- Delivery fees are non-refundable.
Online / Mail Returns
- Start a return online and Pottery Barn creates a UPS shipping label to bring to a UPS drop-off location.
- Furniture returns are handled by phone through Customer Care (1.888.779.5176).
In-Store Returns
- Non-furniture items can be returned to your local Pottery Barn store.
Gift Returns
- Returns with a gift receipt will be refunded in the form of a Merchandise Credit.
Price Adjustments
- Prior purchases are not eligible for price adjustments.
Additional Notes
- Registry items can be returned or exchanged within 90 days of the event or within 90 days of purchase (whichever date is later).
- Depending on the reason for return, you may be responsible for return shipping costs.
- Items shipped outside the US must be returned through Pottery Barn International Customer Service.
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What Redditors Are Saying
Will Pottery Barn and williams sonoma ever return to the sfv??
Five years ago williams sonoma has stores in the westfield topanga mall and westfield fashion sqaure malls. The first williams sonoma opened im the sfv in 1984 at the promenade mall in woodland hills. Westfield fashion sqaure williams sonoma opened in 1988. Then pottery barn had stores at westfield
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I just sat in some Potter Barn gliders and found one I am 80% sure is the one! Since it has such a long delivery estimate (10+ weeks) is it possible to order it now and potentially cancel it later if I change my mind? I do plan on selecting my fabric and in that case is it considered a custom order?
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Pottery Barn Return via UPS
Has anyone had an issue with returning an item from pottery barn via mail? Seems their tracking doesn’t match with the tracking provided by UPS. I dropped off a return on April 25 and was delivered to their warehouse on the 27th, but as of today, it still shows Return in Transit on their end. Anyone