Pottery Barn Return Policy
Last verified: 2026-03-19
www.potterybarn.com/customer-service/return-policy-int.html
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Return Conditions
- Items must be in original condition with tags attached and original packaging.
- Items must be in original, undamaged condition.
- If delivered unassembled, it should be returned unassembled.
Refund Methods
- Original form of payment with original receipt.
- Merchandise Credit for returns with a gift receipt.
- Company check (may take 14 business days) for cash/check refunds over $100.
Exceptions & Restrictions
- Made-to-order items are not eligible.
- Open Box and final sale items (prices ending in $.97).
- Monogrammed items.
- Hardwired lighting.
- Gift Cards.
- Custom rugs and furniture.
- Items damaged through normal wear and tear.
- Delivery fees are non-refundable.
- Online returns and in-store returns only available for items shipped to the United States.
- West Elm Outlets do not accept returns of any kind.
- International returns require authorization from Customer Care Center.
Online / Mail Returns
- Returns by mail with a prepaid UPS label (start online).
In-Store Returns
- Most non-furniture items can be returned to your local West Elm store for free.
Gift Returns
- Returns with a gift receipt will be refunded in the form of a Merchandise Credit.
Damaged or Defective Items
- Contact Customer Care Center right away with any concerns about defective or damaged merchandise.
Price Adjustments
- Prior purchases are not eligible for price adjustments.
Additional Notes
- Pottery Barn publishes Williams-Sonoma family return terms with similar made-to-order, monogrammed, outlet, and freight-item exclusions.
- Registry items can be returned/exchanged within 90 days of the event or within 90 days of purchase (whichever date is later).
- If return is due to damage or an error, a return shipping label will be provided at no cost.
What Redditors Are Saying
Will Pottery Barn and williams sonoma ever return to the sfv??
Five years ago williams sonoma has stores in the westfield topanga mall and westfield fashion sqaure malls. The first williams sonoma opened im the sfv in 1984 at the promenade mall in woodland hills. Westfield fashion sqaure williams sonoma opened in 1988. Then pottery barn had stores at westfield
Pottery Barn Gliders Return Policy
I just sat in some Potter Barn gliders and found one I am 80% sure is the one! Since it has such a long delivery estimate (10+ weeks) is it possible to order it now and potentially cancel it later if I change my mind? I do plan on selecting my fabric and in that case is it considered a custom order?
Pottery Barn Return Policy Meme
Pottery Barn Return via UPS
Has anyone had an issue with returning an item from pottery barn via mail? Seems their tracking doesn’t match with the tracking provided by UPS. I dropped off a return on April 25 and was delivered to their warehouse on the 27th, but as of today, it still shows Return in Transit on their end. Anyone