Pottery Barn vs West Elm Return Policy

Pottery Barn

• An original receipt or gift receipt is required.
• Pack items in the original manufacturer's box with enough packing to prevent damage in transit.
• Online returns are only for items shipped to the United States (including US Territories and APO/FPO).

West Elm

• Items must be in original condition with tags attached and original packaging.
• Items must be in original, undamaged condition.
• If delivered unassembled, it should be returned unassembled.

Pottery Barn

• Items without an original receipt or gift receipt.
• Monogrammed items.
• Mattresses.
• Gift cards.
• Made to Order items, including custom rugs, furniture, and faucets and shower sets.
• Special order items and custom upholstery.
• Final sale items (prices ending in $.97).
• Items damaged through normal wear and tear.
• Delivery fees are non-refundable.

West Elm

• Made-to-order items are not eligible.
• Open Box and final sale items (prices ending in $.97).
• Monogrammed items.
• Hardwired lighting.
• Gift Cards.
• Custom rugs and furniture.
• Items damaged through normal wear and tear.
• Delivery fees are non-refundable.
• Online returns and in-store returns only available for items shipped to the United States.
• West Elm Outlets do not accept returns of any kind.
• International returns require authorization from Customer Care Center.

Pottery Barn

• Original form of payment with original receipt.
• Merchandise Credit for returns with a gift receipt.
• Company check (may take 14 business days) for cash/check refunds over $100.

West Elm

• Original form of payment with original receipt.
• Merchandise Credit for returns with a gift receipt.
• Company check (may take 14 business days) for cash/check refunds over $100.

Pottery Barn

• Start a return online and Pottery Barn creates a UPS shipping label to bring to a UPS drop-off location.
• Furniture returns are handled by phone through Customer Care (1.888.779.5176).

West Elm

• Returns by mail with a prepaid UPS label (start online).

Pottery Barn

• Non-furniture items can be returned to your local Pottery Barn store.

West Elm

• Most non-furniture items can be returned to your local West Elm store for free.

Pottery Barn

• Returns with a gift receipt will be refunded in the form of a Merchandise Credit.

West Elm

• Returns with a gift receipt will be refunded in the form of a Merchandise Credit.

Pottery Barn

Not available

West Elm

• Contact Customer Care Center right away with any concerns about defective or damaged merchandise.

Pottery Barn

• Prior purchases are not eligible for price adjustments.

West Elm

• Prior purchases are not eligible for price adjustments.

Pottery Barn

• Registry items can be returned or exchanged within 90 days of the event or within 90 days of purchase (whichever date is later).
• Depending on the reason for return, you may be responsible for return shipping costs.
• Items shipped outside the US must be returned through Pottery Barn International Customer Service.

West Elm

• Registry items can be returned/exchanged within 90 days of the event or within 90 days of purchase (whichever date is later).
• If return is due to damage or an error, a return shipping label will be provided at no cost.
• If return is due to other reasons, the cost of return shipping may be deducted from the refund. Small Parcel Returns are $15 per order, Large Parcel Returns are $40 per order.
• West Elm will hold orders for 30 days for Buy Online Pick Up In Store.