RH (Restoration Hardware) vs Pottery Barn Return Policy

RH (Restoration Hardware)

• Item(s) must be returned or exchanged within 30 days of the delivery date.
• Proof of purchase is required.
• Item will be inspected upon return.
• RH reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.

Pottery Barn

• Items must be in original condition with tags attached and original packaging.
• Items must be in original, undamaged condition.
• If delivered unassembled, it should be returned unassembled.

RH (Restoration Hardware)

• Final-sale items are not accepted for return or exchange.
• Special order items are non-cancellable, non-returnable, non-exchangeable, and non-refundable, and a non-refundable 50% deposit is applied at the time of purchase.
• Items that have been installed are not accepted for return or exchange.
• Mattresses and/or foundations are not accepted for return or exchange once their original vendor packaging is removed. Unopened mattresses and foundations in vendor packaging can be returned within 30 days.
• Monogrammed/personalized items are non-cancellable, non-returnable, non-exchangeable, and non-refundable.
• Items purchased at RH Outlet stores are considered final sale and cannot be returned or exchanged.
• Galleries cannot accept returns of furniture or other large items.

Pottery Barn

• Made-to-order items are not eligible.
• Open Box and final sale items (prices ending in $.97).
• Monogrammed items.
• Hardwired lighting.
• Gift Cards.
• Custom rugs and furniture.
• Items damaged through normal wear and tear.
• Delivery fees are non-refundable.
• Online returns and in-store returns only available for items shipped to the United States.
• West Elm Outlets do not accept returns of any kind.
• International returns require authorization from Customer Care Center.

RH (Restoration Hardware)

• Refunds, exchanges, or credits are issued for the purchase price.
• Any taxes charged will be refunded in accordance with applicable laws.
• Delivery fees are non-refundable, with the exception of manufacturer defects or transit damage.
• Refunds take the form of a credit back to the same credit card used for the original purchase.

Pottery Barn

• Original form of payment with original receipt.
• Merchandise Credit for returns with a gift receipt.
• Company check (may take 14 business days) for cash/check refunds over $100.

RH (Restoration Hardware)

• Returns can be initiated online by contacting customer service and providing order information (order number, email) or signing into your account.

Pottery Barn

• Returns by mail with a prepaid UPS label (start online).

RH (Restoration Hardware)

• Galleries cannot accept returns of furniture or other large items. Contact customer service for assistance with these returns.

Pottery Barn

• Most non-furniture items can be returned to your local West Elm store for free.

RH (Restoration Hardware)

Not available

Pottery Barn

• Returns with a gift receipt will be refunded in the form of a Merchandise Credit.

RH (Restoration Hardware)

• Delivery fees are refundable in the case of manufacturer defects or transit damage.
• In the event of any defect or damage noted at the time of delivery, RH will replace the item or schedule a furniture repair technician to resolve the issue at no charge.

Pottery Barn

• Contact Customer Care Center right away with any concerns about defective or damaged merchandise.

RH (Restoration Hardware)

• A one-time price adjustment is offered for purchases made online and in galleries when an original sales receipt or proof of delivery is presented within 30 days of arrival.

Pottery Barn

• Prior purchases are not eligible for price adjustments.

RH (Restoration Hardware)

• Items can be exchanged within 30 days of the delivery date with proof of purchase, subject to inspection and general return conditions and exceptions.
• Exchanges are issued for the purchase price.

Pottery Barn

Not available

RH (Restoration Hardware)

• The policy applies to purchases from RH galleries or online at rh.com and used in a residential setting.
• Contact RH customer service to initiate a return or exchange.

Pottery Barn

• Pottery Barn publishes Williams-Sonoma family return terms with similar made-to-order, monogrammed, outlet, and freight-item exclusions.
• Registry items can be returned/exchanged within 90 days of the event or within 90 days of purchase (whichever date is later).
• If return is due to damage or an error, a return shipping label will be provided at no cost.