← All return policies
Raymour & Flanigan logo

Raymour & Flanigan Return Policy

Last verified: 2026-03-20

Official Raymour & Flanigan PolicyVerified

www.raymourflanigan.com/return-policy

Summary

Raymour & Flanigan offers a 72 hours for 'Free Shipping Products' return window on most items. Items must be in new condition and in their original packaging to qualify for a refund for eligible returns (e.g., 'Free Shipping Products').. Receipt is not strictly required — purchases can be looked up. Refunds are issued via refunds are processed for eligible returns (e.g., 'free shipping products', area rugs) after review and approval.. Notable exceptions include raymour & flanigan does not accept returns or refunds on furniture once it has been delivered and accepted by the customer., special orders are custom-manufactured, and changes must occur within three days, or a 20% deposit will be lost., a restocking fee of 15% of the merchandise total applies to returned 'free shipping products'., and more.

Return Window

72 hours for 'Free Shipping Products'

Receipt

lookup available

Category

home

Return Conditions

  • Items must be in new condition and in their original packaging to qualify for a refund for eligible returns (e.g., 'Free Shipping Products').
  • Assembled or modified items are ineligible for return.
  • Return requests must be made by calling customer service within the specified return window.

Refund Methods

  • Refunds are processed for eligible returns (e.g., 'Free Shipping Products', area rugs) after review and approval.

Exceptions & Restrictions

  • Raymour & Flanigan does not accept returns or refunds on furniture once it has been delivered and accepted by the customer.
  • Special orders are custom-manufactured, and changes must occur within three days, or a 20% deposit will be lost.
  • A restocking fee of 15% of the merchandise total applies to returned 'Free Shipping Products'.
  • A restocking fee of 10% applies to area rug returns.

Online / Mail Returns

  • Only items labeled 'Free Shipping' qualify for return.
  • Return requests for 'Free Shipping Products' must be initiated by calling 888-729-6687 within 72 hours of receipt.

Damaged or Defective Items

  • For furniture that arrives damaged, a qualified repair technician will be sent to correct the damage if possible. If irreparable, a replacement may be offered.
  • For 'Free Shipping Products' that arrive damaged, replacement parts will be provided, or a replacement item at no charge if parts are unavailable.
  • For damaged home decor items, arrangements will be made for an exchange.
  • Raymour & Flanigan reserves the right to repair or replace items at their sole discretion.

Price Adjustments

  • If you find the same new product at a lower price within 45 days, Raymour & Flanigan will match that price.

Exchange Policy

  • Area rug exchanges are handled by contacting 888-729-6687.
  • Home decor items that arrive damaged will be exchanged.

Additional Notes

  • Customers are encouraged to thoroughly inspect all furniture items before taking possession (either at pickup or upon delivery).
  • Orders can be canceled anytime up to the day of pick-up or delivery.