Pottery Barn vs Crate & Barrel Return Policy

Pottery Barn

• An original receipt or gift receipt is required.
• Pack items in the original manufacturer's box with enough packing to prevent damage in transit.
• Online returns are only for items shipped to the United States (including US Territories and APO/FPO).

Crate & Barrel

• Eligible items must be in new and unused/resalable condition
• Returns and exchanges are at Crate & Barrel's sole discretion
• A valid proof of purchase is required

Pottery Barn

• Items without an original receipt or gift receipt.
• Monogrammed items.
• Mattresses.
• Gift cards.
• Made to Order items, including custom rugs, furniture, and faucets and shower sets.
• Special order items and custom upholstery.
• Final sale items (prices ending in $.97).
• Items damaged through normal wear and tear.
• Delivery fees are non-refundable.

Crate & Barrel

• Non-furniture items for international orders have a 90-day return window
• Refund amounts for international online orders are processed by global partner Borderfree
• Only eligible items are accepted for return or exchange
• Returns for items not in new and unused/resalable condition may be denied
• Crate & Barrel's sole discretion applies to all returns

Pottery Barn

• Original form of payment with original receipt.
• Merchandise Credit for returns with a gift receipt.
• Company check (may take 14 business days) for cash/check refunds over $100.

Crate & Barrel

• International online order refunds are credited by Borderfree in the same currency and exchange rate as the original order
• Refunds are typically processed to the original form of payment (inferred)
• Store credit may be offered for returns (inferred)

Pottery Barn

• Start a return online and Pottery Barn creates a UPS shipping label to bring to a UPS drop-off location.
• Furniture returns are handled by phone through Customer Care (1.888.779.5176).

Crate & Barrel

Not available

Pottery Barn

• Non-furniture items can be returned to your local Pottery Barn store.

Crate & Barrel

Not available

Pottery Barn

• Returns with a gift receipt will be refunded in the form of a Merchandise Credit.

Crate & Barrel

Not available

Pottery Barn

• Prior purchases are not eligible for price adjustments.

Crate & Barrel

Not available

Pottery Barn

• Registry items can be returned or exchanged within 90 days of the event or within 90 days of purchase (whichever date is later).
• Depending on the reason for return, you may be responsible for return shipping costs.
• Items shipped outside the US must be returned through Pottery Barn International Customer Service.

Crate & Barrel

• Returns are accepted for eligible items in new and unused/resalable condition
• The policy distinguishes between domestic and international returns