Pottery Barn vs Crate & Barrel Return Policy

Pottery Barn

• Items must be in original condition with tags attached and original packaging.
• Items must be in original, undamaged condition.
• If delivered unassembled, it should be returned unassembled.

Crate & Barrel

• Eligible items must be in new and unused/resalable condition
• Returns and exchanges are at Crate & Barrel's sole discretion
• A valid proof of purchase is required

Pottery Barn

• Made-to-order items are not eligible.
• Open Box and final sale items (prices ending in $.97).
• Monogrammed items.
• Hardwired lighting.
• Gift Cards.
• Custom rugs and furniture.
• Items damaged through normal wear and tear.
• Delivery fees are non-refundable.
• Online returns and in-store returns only available for items shipped to the United States.
• West Elm Outlets do not accept returns of any kind.
• International returns require authorization from Customer Care Center.

Crate & Barrel

• Non-furniture items for international orders have a 90-day return window
• Refund amounts for international online orders are processed by global partner Borderfree
• Only eligible items are accepted for return or exchange
• Returns for items not in new and unused/resalable condition may be denied
• Crate & Barrel's sole discretion applies to all returns

Pottery Barn

• Original form of payment with original receipt.
• Merchandise Credit for returns with a gift receipt.
• Company check (may take 14 business days) for cash/check refunds over $100.

Crate & Barrel

• International online order refunds are credited by Borderfree in the same currency and exchange rate as the original order
• Refunds are typically processed to the original form of payment (inferred)
• Store credit may be offered for returns (inferred)

Pottery Barn

• Returns by mail with a prepaid UPS label (start online).

Crate & Barrel

Not available

Pottery Barn

• Most non-furniture items can be returned to your local West Elm store for free.

Crate & Barrel

Not available

Pottery Barn

• Returns with a gift receipt will be refunded in the form of a Merchandise Credit.

Crate & Barrel

Not available

Pottery Barn

• Contact Customer Care Center right away with any concerns about defective or damaged merchandise.

Crate & Barrel

Not available

Pottery Barn

• Prior purchases are not eligible for price adjustments.

Crate & Barrel

Not available

Pottery Barn

• Pottery Barn publishes Williams-Sonoma family return terms with similar made-to-order, monogrammed, outlet, and freight-item exclusions.
• Registry items can be returned/exchanged within 90 days of the event or within 90 days of purchase (whichever date is later).
• If return is due to damage or an error, a return shipping label will be provided at no cost.

Crate & Barrel

• Returns are accepted for eligible items in new and unused/resalable condition
• The policy distinguishes between domestic and international returns