← All return policies
Parachute Home Return Policy
Last verified
Official Parachute Home PolicyOfficial source
parachutehome.com/pages/returns
Rechecked : we reviewed the current policy text on parachutehome.com. How we verify
Return Conditions
- All returns and exchanges are subject to inspection.
- Returns sent back more than 60 days after delivery may be refused.
- Mattress pick-up must be scheduled within 100 days of delivery to be eligible for a refund.
- Original proof of purchase and photos are required for product issues.
Refund Methods
- Refunds are returned to the original payment method.
- Gift returns are issued a gift card.
- Free returns for eligible items returned for store credit.
Exceptions & Restrictions
- Final sale items, gift cards, fabric swatches, the Handmade Wood Bed Frame, and donations to Nothing but Nets are not accepted for return.
- Final sale items can only be returned within the 24-hour order cancellation window.
- Mail-in and Happy Returns Bar returns are subject to an $8 fee deducted from the refund (except mattresses, furniture, and final sale items).
- Duvet inserts, pillows, mattress pads, feather beds, rugs, and oversized quilts can't be returned at Happy Returns Bars.
- Shipping and handling fees are non-refundable.
- Parachute reserves the right to limit service for customers with excessive return activity.
Online / Mail Returns
- Most items are eligible for return within 60 days of receipt.
- Mail-in and Happy Returns Bar returns are subject to an $8 fee, deducted from the refund.
- Returns can be made by mail, at a Happy Returns location, or free in a Parachute store.
- Report damaged, missing, or defective items to Customer Experience within 7 days of receiving your order.
In-Store Returns
- In-store purchases can be returned within 90 days of purchase.
- Online purchases can be returned to a Parachute store for free.
- In-store purchases can also be returned by shipping the item back after contacting Customer Experience.
Gift Returns
- If a gift is returned, a gift card will be issued in the total amount of the gift item(s).
Damaged or Defective Items
- If an item arrives damaged, is missing, or has a manufacturer defect, contact Customer Experience within 7 days of receiving your order.
- Send clear photos of the item and your order number to help@parachutehome.com; original proof of purchase is required.
Exchange Policy
- Free limited exchanges are offered at Happy Returns Bars and by mail, for the same product in an alternate color only.
- If an item is not eligible for exchange, return it and place a new order.
- Stores do not generally offer exchanges.
Additional Notes
- Parachute reserves the right to limit service for customers with excessive return activity.
- Our partners at Happy Returns facilitate easy online order returns in person or by mail.
- Parachute stores are paperless, and all receipts are emailed.
Compare and related companies
Side-by-side comparisons
Other home, furniture & hardware stores
- Ninja return policy60 days
- Our Place return policy100 days from shipment for online orders, or 100 days from purchase…
- Overstock (Bed Bath & Beyond) return policy30 Days
- Pier 1 Imports return policy30 days of delivery
- Pottery Barn return policy30 days of receiving an order. 7 days for Quick Ship upholstery items.
- Pottery Barn Kids return policy30 days for most items, 7 days for Quick Ship upholstery.