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Parachute Home Return Policy

Last verified: 2026-03-20

Official Parachute Home PolicyVerified

parachutehome.com/pages/returns

Summary

Parachute Home offers a 60 days for most items, 100 nights for mattresses, and 90 days for in-store purchases. return window on most items. Items must be in their original condition.. Receipt is required. Refunds are issued via refunds are returned to the original payment method. or gift returns are issued a gift card.. Notable exceptions include mattresses are eligible for return within 100 days/nights of delivery receipt., final sale items, gift cards, fabric swatches, the handmade wood bed frame, and donations to nothing but nets are not accepted for return., mail-in and happy return bar returns are subject to an $8 fee, which will be deducted from the refund amount., and more. Refund processing: Returns are processed within 10–14 business days, and refunds typically appear in the original account within 3–5 business days after processing..

Return Window

60 days for most items, 100 nights for mattresses, and 90 days for in-store purchases.

Receipt

digital ok

Category

home

Return Conditions

  • Items must be in their original condition.
  • All returns are subject to inspection.
  • Original proof of purchase is required for product issues.

Refund Methods

  • Refunds are returned to the original payment method.
  • Gift returns are issued a gift card.
  • Free returns for eligible items returned for store credit.

Exceptions & Restrictions

  • Mattresses are eligible for return within 100 days/nights of delivery receipt.
  • Final sale items, gift cards, fabric swatches, the Handmade Wood Bed Frame, and donations to Nothing but Nets are not accepted for return.
  • Mail-in and Happy Return Bar returns are subject to an $8 fee, which will be deducted from the refund amount.
  • Shipping and handling fees are non-refundable.
  • Parachute reserves the right to limit service for customers with excessive return activity.

Online / Mail Returns

  • Most items are eligible for return within 60 days of receipt.
  • Mail returns are subject to an $8 fee, deducted from the refund.
  • Returns can be made through mail or at a Happy Return Bar.
  • Damaged items or manufacturer defects should be reported to support@parachutehomeus.com within 7 days of delivery.

In-Store Returns

  • In-store purchases can be returned within 90 days of purchase.
  • Online purchases can be returned to a Parachute store for free.
  • In-store purchases can also be returned by shipping the item back after contacting Customer Experience.

Gift Returns

  • If a gift is returned, a gift card will be issued in the total amount of the gift item(s).

Damaged or Defective Items

  • If items are damaged upon receipt or have a manufacturer defect, contact support@parachutehomeus.com within 7 days of delivery.
  • Clear photos of the item and your order number are required for assistance with product issues.

Exchange Policy

  • Exchanges by mail are limited to the same product in a different color.
  • If an item is not eligible for exchange, it is recommended to return it and place a new order.
  • Exchanges are generally not offered in stores.

Additional Notes

  • Parachute reserves the right to limit service for customers with excessive return activity.
  • Our partners at Happy Returns facilitate easy online order returns in person or by mail.
  • Parachute stores are paperless, and all receipts are emailed.