What is Pier 1 Imports's return window?

Pier 1 Imports allows returns within 30 days of delivery of purchase. Item must be in its original, undamaged condition. Disassembled, if the item was originally delivered disassembled. In its original packaging. If the original packaging is too damaged, a similar sized box or a box no longer than 108 inches must be used.

Do I need a receipt to return items at Pier 1 Imports?

Receipt requirement: digital ok. Store credit redeemable on pier1.com.. Refund (for defective/damaged items due to Pier 1's error)..

What items cannot be returned at Pier 1 Imports?

Clearance items.. Items marked “Final Sale”.. Personalized items.. Bundled items at discounted rates (unless the entire bundle is returned).. Items that have been assembled.. Gift cards.. Open Box Items..

How will I get my refund from Pier 1 Imports?

Store credit redeemable on pier1.com.. Refund (for defective/damaged items due to Pier 1's error).

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Pier 1 Imports Return Policy

Last verified: 2026-03-20

Official Pier 1 Imports PolicyVerified

www.pier1.com/pages/return-policy

2026-03-20

Summary

Pier 1 Imports offers a 30 days of delivery return window on most items. Item must be in its original, undamaged condition.. Receipt is required. Refunds are issued via store credit redeemable on pier1.com. or refund (for defective/damaged items due to pier 1's error).. Notable exceptions include clearance items., items marked “final sale”., personalized items., and more.

Return Window

30 days of delivery

Receipt

digital ok

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Return Conditions

Item must be in its original, undamaged condition.
Disassembled, if the item was originally delivered disassembled.
In its original packaging. If the original packaging is too damaged, a similar sized box or a box no longer than 108 inches must be used.

Refund Methods

Store credit redeemable on pier1.com.
Refund (for defective/damaged items due to Pier 1's error).

Exceptions & Restrictions

Clearance items.
Items marked “Final Sale”.
Personalized items.
Bundled items at discounted rates (unless the entire bundle is returned).
Items that have been assembled.
Gift cards.
Open Box Items.

Online / Mail Returns

Most items can be returned for store credit within 30 days of delivery.
Customer is responsible for return shipping charges.
Outbound shipping charges are non-refundable unless the return is due to a damaged order.
To begin the return/exchange process, customers must reach out to the customer service team at support@pier1.com.
Returned items must be in original, undamaged condition, disassembled if applicable, and in original packaging.

Damaged or Defective Items

If there is a mistake with the order, or items arrive defective/damaged at the time of receipt, customers should contact customer service within 30 days.
Customers should include photos for proper assessment.
Pier 1 will send replacement parts or accessories, replace the item, or issue a refund.
There are no return shipping charges for defective/damaged items due to Pier 1's error.

Exchange Policy

Exchanges are handled as a return for store credit, followed by a new purchase using the issued store credit.

Additional Notes

Pier 1 Imports physical stores closed down by October 2020 after filing for Chapter 11 bankruptcy.
The brand was acquired by Retail ECommerce Ventures (REV) and now operates exclusively as an online retailer at pier1.com.
Returns for most items are processed as store credit redeemable on pier1.com.
Customers are generally responsible for return shipping costs, unless the item is damaged or defective due to Pier 1's error.