What is Pottery Barn Kids's return window?

Pottery Barn Kids allows returns within 30 days for most items, 7 days for Quick Ship upholstery. of purchase. Items must be in new and unused condition. An original or gift receipt is required. For items purchased from a gift registry, you have 90 days from the event date or purchase date (whichever is later) to return.

Do I need a receipt to return items at Pottery Barn Kids?

Receipt requirement: yes. Refunds are issued to the original form of payment with an original receipt.. Returns with a gift receipt will be refunded as a Merchandise Credit.. Cash and check refunds over $100 will be issued as a company check by mail..

What items cannot be returned at Pottery Barn Kids?

Monogrammed or personalized items cannot be returned.. Made to Order items, including custom rugs and furniture, are non-returnable.. Mattresses cannot be returned.. Gift cards are non-returnable.. Final sale items (prices ending in $.97) are not eligible for return.. Items damaged through normal wear and tear cannot be returned..

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Pottery Barn Kids Return Policy

Last verified: 2026-03-19

Official Pottery Barn Kids PolicyVerified

www.potterybarnkids.com/customer-service/returns-and-exceptions.html

2026-03-19

Summary

Pottery Barn Kids offers a 30 days for most items, 7 days for Quick Ship upholstery. return window on most items. Items must be in new and unused condition.. Receipt is required. Refunds are issued via refunds are issued to the original form of payment with an original receipt. or returns with a gift receipt will be refunded as a merchandise credit.. Notable exceptions include monogrammed or personalized items cannot be returned., made to order items, including custom rugs and furniture, are non-returnable., mattresses cannot be returned., and more.

Return Window

30 days for most items, 7 days for Quick Ship upholstery.

Receipt

yes

Return Conditions

Items must be in new and unused condition.
An original or gift receipt is required.
For items purchased from a gift registry, you have 90 days from the event date or purchase date (whichever is later) to return.

Refund Methods

Refunds are issued to the original form of payment with an original receipt.
Returns with a gift receipt will be refunded as a Merchandise Credit.
Cash and check refunds over $100 will be issued as a company check by mail.

Exceptions & Restrictions

Monogrammed or personalized items cannot be returned.
Made to Order items, including custom rugs and furniture, are non-returnable.
Mattresses cannot be returned.
Gift cards are non-returnable.
Final sale items (prices ending in $.97) are not eligible for return.
Items damaged through normal wear and tear cannot be returned.

Online / Mail Returns

You can print a return label from the Returns Policy page and take the package to a UPS location.

In-Store Returns

Items can be returned to any Pottery Barn Kids store.

Gift Returns

Returns with a gift receipt will be refunded in the form of a Merchandise Credit.

Damaged or Defective Items

If you receive a damaged item, notify Pottery Barn Kids for a prompt replacement.

Price Adjustments

Prior purchases are not eligible for price adjustments.

Additional Notes

Delivery fees are non-refundable.
For returns of items from Nuna, Inglesina, and Babyzen, you must contact customer service to initiate the return.