What is Pottery Barn Kids's return window?

Pottery Barn Kids allows returns within 30 days for most items, 7 days for Quick Ship upholstery. of purchase. An original receipt or gift receipt is required for all returns and exchanges. Pack items in the original manufacturer's box with enough packing to prevent damage in transit. For items bought from a gift registry, you have 90 days from the event date or purchase date (whichever is later).

Do I need a receipt to return items at Pottery Barn Kids?

Receipt requirement: yes. Refunds are issued to the original form of payment with an original receipt.. Returns with a gift receipt will be refunded as a Merchandise Credit.. Cash and check refunds over $100 will be issued as a company check by mail..

What items cannot be returned at Pottery Barn Kids?

Monogrammed or personalized items cannot be returned.. Made to Order items, including custom rugs and furniture, are non-returnable.. Mattresses cannot be returned.. Gift cards are non-returnable.. Final sale items (prices ending in $.97) are not eligible for return.. Items damaged through normal wear and tear cannot be returned..

How will I get my refund from Pottery Barn Kids?

Refunds are issued to the original form of payment with an original receipt.. Returns with a gift receipt will be refunded as a Merchandise Credit.. Cash and check refunds over $100 will be issued as a company check by mail. Processing time: Cash and check refunds over $100 are mailed as a company check (may take 14 business days)..

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Pottery Barn Kids Return Policy

Last verified Oct 12, 2026

Official Pottery Barn Kids PolicyOfficial source

www.potterybarnkids.com/customer-service/return

Oct 12, 2026

Rechecked Oct 12, 2026: potterybarnkids.com still states the headline terms shown here (30 days, 7 days). How we verify

Summary

Pottery Barn Kids offers a 30 days for most items, 7 days for Quick Ship upholstery. return window on most items. An original receipt or gift receipt is required for all returns and exchanges.. Receipt is required. Refunds are issued via refunds are issued to the original form of payment with an original receipt. or returns with a gift receipt will be refunded as a merchandise credit.. Notable exceptions include monogrammed or personalized items cannot be returned., made to order items, including custom rugs and furniture, are non-returnable., mattresses cannot be returned., and more. Refund processing: Cash and check refunds over $100 are mailed as a company check (may take 14 business days)..

Return Window

30 days for most items, 7 days for Quick Ship upholstery.

Receipt

yes

Return Conditions

An original receipt or gift receipt is required for all returns and exchanges.
Pack items in the original manufacturer's box with enough packing to prevent damage in transit.
For items bought from a gift registry, you have 90 days from the event date or purchase date (whichever is later).

Refund Methods

Refunds are issued to the original form of payment with an original receipt.
Returns with a gift receipt will be refunded as a Merchandise Credit.
Cash and check refunds over $100 will be issued as a company check by mail.

Exceptions & Restrictions

Monogrammed or personalized items cannot be returned.
Made to Order items, including custom rugs and furniture, are non-returnable.
Mattresses cannot be returned.
Gift cards are non-returnable.
Final sale items (prices ending in $.97) are not eligible for return.
Items damaged through normal wear and tear cannot be returned.

Online / Mail Returns

Start a return online and Pottery Barn Kids creates a UPS shipping label to bring to a UPS drop-off location.
Depending on the reason for return, you may be responsible for return shipping costs.
Furniture returns are handled by phone through Customer Care (1.800.993.4923).

In-Store Returns

Most items can be returned to your local Pottery Barn Kids store (outlets excluded).

Gift Returns

Returns with a gift receipt will be refunded in the form of a Merchandise Credit.

Price Adjustments

Prior purchases are not eligible for price adjustments.

Additional Notes

Delivery fees are non-refundable.
Returns of select baby gear and safety products (such as car seats, strollers, bassinets, play yards and highchairs) require calling 1.800.993.4923 or visiting a store.
Returns of Nuna, Inglesina, and Babyzen items must be started by calling 1.800.993.4923.

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