Petco Return Policy
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www.petco.com/returns
Rechecked : we reviewed the current policy text on petco.com. How we verify
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Return Conditions
- Proof of purchase is required: a receipt, the Store Return Receipt from your online order history, or the purchase confirmation email.
- Valid government-issued ID is required for all returns and exchanges; Petco scans your ID.
- Returns without a receipt or made after 60 days are not eligible for return or exchange.
- Returns may be limited or declined based on Petco's refund verification systems.
Refund Methods
- Original form of payment (within 30 days).
- Merchandise credit (31-60 days).
- Corporate check if funds are not available at the store.
- PayPal account for PayPal orders returned by mail.
Exceptions & Restrictions
- Prescription medicine and pharmacy products can't be returned in-store or by mail.
- Personalized items can't be returned to a store.
- Saltwater aquatic life cannot be returned or exchanged.
- In-store services (such as grooming and dog training) are nonrefundable.
- Aquatic life and companion animals bought on Petco.com can't be returned to stores; refunds only through Customer Care.
- Ring/iRobot products can't be returned to Petco stores; Customer Care issues a return authorization (RMA).
- Cali Vinyl Pet Flooring returns carry a 25% restocking fee and are not accepted after 60 days.
Online / Mail Returns
- Return petco.com orders free to any Petco or Unleashed by Petco store: full refund within 30 days of shipment, merchandise credit for 31-60 days.
- Bring your Store Return Receipt, purchase confirmation email, or self-serve Returns confirmation to the store.
- By mail: start a return with your order number and email, choose 'Ship it Back' and print the label; return shipping fees are deducted from the refund.
- Shipping charges are non-refundable.
In-Store Returns
- Store purchases: full refund within 30 days with proof of purchase; 31-60 days as merchandise credit.
- Companion animals and freshwater aquatic life bought in store have 30-day return terms with a receipt.
Damaged or Defective Items
- Aquatic life bought on Petco.com is guaranteed alive for 7 days from arrival; report a loss to Customer Care (1-877-738-6742) and email a photo as proof.
- Companion animals bought on Petco.com: report a loss within 24 hours of delivery.
- Refunds may be issued for incorrect or damaged prescription medication; call Customer Care.
Exchange Policy
- Freshwater aquatic life bought in store can be exchanged or refunded within 30 days with a receipt.
- Returns without a receipt or after 60 days can't be exchanged.
Additional Notes
- Pet services are covered by Petco's Head to Tail or It's Free Guarantee.
- Petco reserves the right to limit returns regardless of receipt.
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What Redditors Are Saying
can petco fire me if i dont return an animal i purchased?
I work at Petco ,l was working one day when an animal was found abandoned at the store, i wanted to take it home but my general manager wouldn't let me and informed me that there was policy about keeping the abandoned animal at the store for 72 hours, after that she informed me that it would be up f
PetCo Receipt policy is unreasonable.
I went to my local PetCo to get a Dog groomer/trimmer. I looked at a box and it appeared to have been opened, so I grabbed another box which had the seal on the top unbroken. The groomer was $115.99, but I bit the bullet and took it to the register. I paid with my credit card. The cashier said, “Do
Petco told me to donate my return cat food, but later refuse to refund me
I purchased few bags of cat food earlier this month from Petco, and I realized that my cat doesn't like it. I reached to the support and they told me that I can get a refund if I return the food to the store. So I started the return process online and got a confirmation telling me to keep or donate
Petco Return policy
Not happy with Petco's return policy. I have a brand new collar to return and I have the receipt. Petco store tells me no because it's past 30 days. I ask for a store credit and they say no. I've always been a good customer to Petco but I will not shop there anymore.