Petco Return Policy
Last verified: 2026-03-19
corporate.petco.com/2003-08-01-PETCO-com-Rolls-Out-Nationwide-Store-Return-Service
Video Guides
Return Conditions
- Item purchased online (for in-store returns)
- Live fish and invertebrates are deceased upon arrival
- Customer contacts Customer Relations within 30 days of delivery for live fish and invertebrates
Refund Methods
- Refund
- Replacement
- Refund of price (if not available to sign for live fish package)
Exceptions & Restrictions
- Live fish and invertebrates cannot be returned to stores
- Live fish and invertebrate refunds only by contacting Customer Relations
- No refund for live fish if contact is not made within required time frame
- Live fish returns without photographic proof of loss
- Mailing live fish specimens back to Petco
- Requests for multiple live fish replacements
Additional Notes
- Online purchases can be returned or exchanged to any of Petco's 635+ stores
- A 'return to store receipt' is available through online order history
What Redditors Are Saying
can petco fire me if i dont return an animal i purchased?
I work at Petco ,l was working one day when an animal was found abandoned at the store, i wanted to take it home but my general manager wouldn't let me and informed me that there was policy about keeping the abandoned animal at the store for 72 hours, after that she informed me that it would be up f
PetCo Receipt policy is unreasonable.
I went to my local PetCo to get a Dog groomer/trimmer. I looked at a box and it appeared to have been opened, so I grabbed another box which had the seal on the top unbroken. The groomer was $115.99, but I bit the bullet and took it to the register. I paid with my credit card. The cashier said, “Do
Petco told me to donate my return cat food, but later refuse to refund me
I purchased few bags of cat food earlier this month from Petco, and I realized that my cat doesn't like it. I reached to the support and they told me that I can get a refund if I return the food to the store. So I started the return process online and got a confirmation telling me to keep or donate
Petco Return policy
Not happy with Petco's return policy. I have a brand new collar to return and I have the receipt. Petco store tells me no because it's past 30 days. I ask for a store credit and they say no. I've always been a good customer to Petco but I will not shop there anymore.