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QVC Return Policy

Last verified

Official QVC PolicyOfficial source

www.qvc.com/content/information/returns.html

Summary

QVC offers a 30 days of receipt return window on most items. Return must be initiated within 30 days of receipt of the product.. Receipt is required. Refunds are issued via refunds will be issued in the same method as the original order was paid. or credits to a credit card will be applied upon processing, but may not appear on the statement for one to two billing cycles.. Holiday extension (as last published): A 90-Day Extended Return Policy is offered for purchases made from February 1st at 11:59 AM ET, allowing returns for a refund of the purchase price (minus S&H and Q Return Label fee) or a free replacement of the same item in a different color or size. Notable exceptions include after 30 days of receipt, all returns, replacements, service, and support must be handled directly between the customer and the manufacturer., some items cannot be exchanged but may still be eligible for a refund., blowout clearance price items are excluded from qvc's 90-day extended return policy; for these items, qvc will only accept returns or exchanges due to product defects or qvc errors., and more.

Return Window

30 days of receipt

Receipt

digital ok

Category

department

Holiday Extension

A 90-Day Extended Return Policy is offered for purchases made from February 1st at 11:59 AM ET, allowing returns for a refund of the purchase price (minus S&H and Q Return Label fee) or a free replacement of the same item in a different color or size. Restrictions apply, and certain items are excluded.

As published when we last verified this policy (Mar 19, 2026). Holiday dates change each season; check the official policy for this year's terms.

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Return Conditions

  • Return must be initiated within 30 days of receipt of the product.
  • The merchandise must be 'returns-eligible'.
  • Repack all contents in the original packaging, including the item and the provided pack slip (or a note with your order number).
  • Cover or remove all original shipping labels on the box or package the item arrived in.
  • Always return the entire item or set for a replacement or refund; do not mix jewelry and non-jewelry items in the same return package.

Refund Methods

  • Refunds will be issued in the same method as the original order was paid.
  • Credits to a credit card will be applied upon processing, but may not appear on the statement for one to two billing cycles.
  • The Q Return Label fee will be deducted from your refund, or for check orders, deducted from merchandise credit.

Exceptions & Restrictions

  • After 30 days of receipt, all returns, replacements, service, and support must be handled directly between the customer and the manufacturer.
  • Some items cannot be exchanged but may still be eligible for a refund.
  • Blowout Clearance Price items are excluded from QVC's 90-Day Extended Return Policy; for these items, QVC will only accept returns or exchanges due to product defects or QVC errors.
  • Food, personalized items, and gift cards are excluded from the 90-Day Extended Return Policy.
  • Exchanges are only possible for items that are currently in stock; if the item is not in stock, a refund will be issued.
  • Exchanges can only be processed for items with identical item numbers.

Online / Mail Returns

  • Customers can start a return or exchange online via 'Order Status' on QVC.com.
  • Option to print a prepaid Q Return Label directly from your device, allowing return via UPS or USPS.
  • Option for printer-less returns by generating a USPS or UPS QR code to be scanned and printed at a USPS or UPS store.
  • Option to schedule a next-day USPS pickup from a home, workplace, or other US address at no additional cost if the Q Return Label says 'Parcel Return Service'.
  • Customers can use a shipping carrier of their choice; it is recommended to select ground service and insure the item for its full value.

In-Store Returns

  • Customers can drop off packaged and labeled returns at select retail stores that support UPS package drop-offs, including CVS, Michaels, Advance Auto Parts, and Staples.

Damaged or Defective Items

  • If an item is returned due to defect or because QVC was in error, QVC will refund the shipping and handling charges and will not deduct the Q Return Label fee.

Exchange Policy

  • Exchanges are free, with QVC covering the return shipping costs for exchanges.
  • Exchanges are available as long as the order still qualifies for the 30-day return policy.
  • To arrange an exchange, visit 'Order Status' online or contact Customer Service.
  • The original item should be returned within 15 days of contacting QVC for an exchange.
  • Exchanges allow customers to receive the same item in another size or color.
  • If an exchange results in additional merchandise or shipping costs and payment was by credit card, the credit card will be charged. Other payment methods may lead to order cancellation and a refund.
  • All exchanges must be sent to the same shipping address as the original item; if a different address is needed, the item should be returned for a refund and a new order placed.

Additional Notes

  • Refunds generally include the purchase price minus shipping and handling and the Q Return Label fee, unless the item was returned due to defect or QVC error.
  • The shipping and handling fee is a comprehensive charge that covers various costs, including labor, packaging, internal processing, and carrier fees, and may exceed the actual amount QVC pays to its carriers.

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