Office Depot Return Policy
Last verified
www.officedepot.com/l/help/returns
Rechecked : we reviewed the current policy text on officedepot.com. How we verify
Return Conditions
- Items returned with an original register receipt, eReceipt, packing slip, or order confirmation.
- Office supplies and ink & toner must be unopened and in original packaging.
- Technology & electronics must be in original packaging with UPC code, in like-new condition.
- Furniture must be unassembled and in original packaging with UPC code, including all parts and manuals.
- Software, CDs, DVDs, and video games must be unopened and in original packaging for a refund.
- Valid government identification is required for returns without an Original Receipt.
Refund Methods
- Cash refund for cash or check payments (check written more than 10 days ago).
- Office Depot OfficeMax Return Card for check payments (check written less than 10 days ago) or Office Depot OfficeMax Gift Card payments.
- Refund to debit card based on bank's processing time.
- Refund to credit card based on card company's processing time.
- Refund by check for Office Depot OfficeMax rewards certificate payments.
Exceptions & Restrictions
- Technology products without an Original Receipt are not eligible for return.
- Software, CDs, DVDs, and video games without an Original Receipt are eligible for an exact-item exchange only.
- Downloadable software cannot be returned.
- Cleaning, breakroom, safety & facility items (including COVID test kits, PPE, masks, gloves and thermometers) are not returnable.
- Gift cards, pre-paid cards and phone cards are not returnable.
- Special order/custom-made items may not be returned unless damaged upon receipt.
- Tech services are excluded from the return policy.
Online / Mail Returns
- Log into your online account, go to order history, select the order/item to return, and print a FREE return label.
- Drop off the item at any carrier location.
- An online account is required to process returns by mail.
- Returns can also be initiated via the mobile app.
In-Store Returns
- Bring item(s) with your Original Receipt to a checkout counter in any Office Depot or OfficeMax store.
- For returns without an Original Receipt, many items can still be returned or exchanged with a valid ID.
- Returns without an Original Receipt for items active in their system will be refunded in the form of an Office Depot® or OfficeMax® Return Card in an amount equal to the lowest retail price during the preceding 90 days.
Gift Returns
- For items received from a Classroom Wish List, present the delivery confirmation email to the cashier for a Return Card equal to the amount paid by the buyer.
- Items paid with an Office Depot OfficeMax Gift Card will be refunded with an Office Depot OfficeMax Return Card.
Damaged or Defective Items
- Special order/custom-made items may be returned if damaged upon receipt.
Exchange Policy
- Items can be exchanged within the required time frame with an Original Receipt.
- Opened software, CDs, DVDs, or video games may only be exchanged for the same item.
- Software, CDs, DVDs, and video games without an Original Receipt are eligible for an exact-item exchange only.
Additional Notes
- The return policy varies by product category and type of receipt.
- Office Depot and OfficeMax reserve the right to request identification or deny any exchange or return.
- An Original Receipt includes a register receipt, eReceipt, packing slip, or order confirmation.
Compare and related companies
Side-by-side comparisons
Other department & specialty stores
- Neiman Marcus return policy30 days of receipt for most items; 14 days for CHANEL handbags…
- Nordstrom return policyNo time limits for returns or exchanges.
- Nordstrom Rack return policy40 days for online purchases (from order date) and store purchases…
- Orvis return policyOrvis has a 100% satisfaction guarantee and does not state a…
- Pep Boys return policy30 days
- Petco return policy60 days (full refund within 30 days; 31-60 days as merchandise credit)
What Redditors Are Saying
Ex-Office Depot Worker Speaks Out On Laptop Policy (May be a nation-wide problem)
Office Depot Policy Regarding Returning and Refunding Defective or Damaged Merchandise
According to OD's website, refunds and returns can only be for unopened products. My manager follows that policy to the letter. What about a customer returning defective products (ink, printers, computers, etc)? Her attitude is that they are SOL, and should deal directly with the manufacturer of the
Office Depot return policy?
I just bought a laptop today and it's going well but not up to what I thought it would be. The speakers on the laptop suck and I've researched online about the problem and it's not just me, it's a design flaw by Asus. Office Depot has a no refund policy for opened products which is bullshit and I ev
Office chair return policy?
I was looking at office chair to buy at office depot and i asked one associate on return policy and was told that it can be returned only if it's not open. That sounds wrong but store was busy so wasn't able to ask anyone else. Can anyone confirm if one can return office desk chair if i open it and