Petco vs PetSmart Return Policy

Petco

• Item purchased online (for in-store returns)
• Live fish and invertebrates are deceased upon arrival
• Customer contacts Customer Relations within 30 days of delivery for live fish and invertebrates

PetSmart

• Product must be in its original packaging.
• Product must be in new or salable condition.
• For opened food, at least 50% of the product must remain.

Petco

• Live fish and invertebrates cannot be returned to stores
• Live fish and invertebrate refunds only by contacting Customer Relations
• No refund for live fish if contact is not made within required time frame
• Live fish returns without photographic proof of loss
• Mailing live fish specimens back to Petco
• Requests for multiple live fish replacements

PetSmart

• Live pets have a 14-day return window.
• Opened pet food has a 14-day return window with receipt.
• Prescription medication items cannot be returned in-store.
• Defective items from online orders must be reported to Customer Care within 30 days of delivery.
• Shipping, delivery fees, gift wrap, and other service charges are not refunded.
• Treats Rewards points redeemed for a purchase will be forfeited upon return.

Petco

• Refund
• Replacement
• Refund of price (if not available to sign for live fish package)

PetSmart

• Cash purchases are refunded in cash.
• Check purchases are refunded with a merchandise return card or cash after a 10-day waiting period.
• Credit card purchases are credited to the original card used.
• Without a receipt or for purchases older than 60 days, a merchandise return card for the most recent sale amount is issued.
• Online purchases paid via PayPal or delivery provider app receive a merchandise return card.

Petco

Not available

PetSmart

• Products purchased online can be returned in-store for free with the order confirmation.
• Returns can also be initiated through your online account for mail returns.
• Mail returns require items to be in good, salable, and undamaged condition.
• If the original credit card is unavailable or other payment methods (like PayPal or delivery app) were used, a merchandise return card will be issued.

Petco

Not available

PetSmart

• Bring the product in its original packaging and in new or salable condition to any PetSmart store.
• For online purchases, bring the order confirmation as proof of purchase.
• Returns for both in-store and online orders are accepted at any PetSmart physical location.

Petco

Not available

PetSmart

• Treats Rewards membership can be used to look up purchases if no receipt is available.
• Treats Rewards points redeemed for a purchase are forfeited upon return.

Petco

Not available

PetSmart

• If an item from an online order is defective, contact Customer Care within 30 days of delivery.

Petco

Not available

PetSmart

• Exchanges made with a receipt result in any positive balance being refunded in the original form of tender.
• Exchanges without a receipt or with a receipt older than 60 days will result in a merchandise return card for the most recent sale amount.

Petco

• Online purchases can be returned or exchanged to any of Petco's 635+ stores
• A 'return to store receipt' is available through online order history

PetSmart

• Customer satisfaction is very important to PetSmart.
• The return policy is consistent across all PetSmart store locations.
• Merchandise return cards cannot be redeemed for cash or used for online orders.