Petco vs PetSmart Return Policy

Petco

• Proof of purchase is required: a receipt, the Store Return Receipt from your online order history, or the purchase confirmation email.
• Valid government-issued ID is required for all returns and exchanges; Petco scans your ID.
• Returns without a receipt or made after 60 days are not eligible for return or exchange.
• Returns may be limited or declined based on Petco's refund verification systems.

PetSmart

• Product must be in its original packaging.
• Product must be in new or salable condition.
• For opened food, at least 50% of the product must remain.

Petco

• Prescription medicine and pharmacy products can't be returned in-store or by mail.
• Personalized items can't be returned to a store.
• Saltwater aquatic life cannot be returned or exchanged.
• In-store services (such as grooming and dog training) are nonrefundable.
• Aquatic life and companion animals bought on Petco.com can't be returned to stores; refunds only through Customer Care.
• Ring/iRobot products can't be returned to Petco stores; Customer Care issues a return authorization (RMA).
• Cali Vinyl Pet Flooring returns carry a 25% restocking fee and are not accepted after 60 days.

PetSmart

• Live pets have a 14-day return window.
• Opened pet food has a 14-day return window with receipt.
• Prescription medication items cannot be returned in-store.
• Defective items from online orders must be reported to Customer Care within 30 days of delivery.
• Shipping, delivery fees, gift wrap, and other service charges are not refunded.
• Treats Rewards points redeemed for a purchase will be forfeited upon return.

Petco

• Original form of payment (within 30 days).
• Merchandise credit (31-60 days).
• Corporate check if funds are not available at the store.
• PayPal account for PayPal orders returned by mail.

PetSmart

• Cash purchases are refunded in cash.
• Check purchases are refunded with a merchandise return card or cash after a 10-day waiting period.
• Credit card purchases are credited to the original card used.
• Without a receipt or for purchases older than 60 days, a merchandise return card for the most recent sale amount is issued.
• Online purchases paid via PayPal or delivery provider app receive a merchandise return card.

Petco

• Return petco.com orders free to any Petco or Unleashed by Petco store: full refund within 30 days of shipment, merchandise credit for 31-60 days.
• Bring your Store Return Receipt, purchase confirmation email, or self-serve Returns confirmation to the store.
• By mail: start a return with your order number and email, choose 'Ship it Back' and print the label; return shipping fees are deducted from the refund.
• Shipping charges are non-refundable.

PetSmart

• Products purchased online can be returned in-store for free with the order confirmation.
• Returns can also be initiated through your online account for mail returns.
• Mail returns require items to be in good, salable, and undamaged condition.
• If the original credit card is unavailable or other payment methods (like PayPal or delivery app) were used, a merchandise return card will be issued.

Petco

• Store purchases: full refund within 30 days with proof of purchase; 31-60 days as merchandise credit.
• Companion animals and freshwater aquatic life bought in store have 30-day return terms with a receipt.

PetSmart

• Bring the product in its original packaging and in new or salable condition to any PetSmart store.
• For online purchases, bring the order confirmation as proof of purchase.
• Returns for both in-store and online orders are accepted at any PetSmart physical location.

Petco

Not available

PetSmart

• Treats Rewards membership can be used to look up purchases if no receipt is available.
• Treats Rewards points redeemed for a purchase are forfeited upon return.

Petco

• Aquatic life bought on Petco.com is guaranteed alive for 7 days from arrival; report a loss to Customer Care (1-877-738-6742) and email a photo as proof.
• Companion animals bought on Petco.com: report a loss within 24 hours of delivery.
• Refunds may be issued for incorrect or damaged prescription medication; call Customer Care.

PetSmart

• If an item from an online order is defective, contact Customer Care within 30 days of delivery.

Petco

• Freshwater aquatic life bought in store can be exchanged or refunded within 30 days with a receipt.
• Returns without a receipt or after 60 days can't be exchanged.

PetSmart

• Exchanges made with a receipt result in any positive balance being refunded in the original form of tender.
• Exchanges without a receipt or with a receipt older than 60 days will result in a merchandise return card for the most recent sale amount.

Petco

• Pet services are covered by Petco's Head to Tail or It's Free Guarantee.
• Petco reserves the right to limit returns regardless of receipt.

PetSmart

• Customer satisfaction is very important to PetSmart.
• The return policy is consistent across all PetSmart store locations.
• Merchandise return cards cannot be redeemed for cash or used for online orders.