Chewy vs Petco Return Policy

Chewy

• Items must be returned within 365 days of purchase for a refund or replacement.
• Contact Chewy's 24/7 customer service via chat or phone (1-800-672-4399) to initiate a return.
• Provide your order number and the reason for the return.
• A prepaid FedEx return label will be sent via email for eligible returns.
• Securely pack items and attach the return label.
• Drop off the package at any FedEx location.
• Opened or used items, including pet food and toys, are generally accepted for return.

Petco

• Item purchased online (for in-store returns)
• Live fish and invertebrates are deceased upon arrival
• Customer contacts Customer Relations within 30 days of delivery for live fish and invertebrates

Chewy

• Prescription medications are generally not returnable once shipped.
• Incorrect or damaged prescription medications may be exchanged or refunded on a case-by-case basis.
• Chewy Gift Cards are not returnable, refundable, or redeemable for cash, except where required by law.
• Customers without a Chewy account who purchase items with a Chewy Gift Card via guest checkout are not eligible for a refund.
• Chewy may, at its discretion, issue a refund or replacement without requiring the item to be sent back.
• Shipping charges are not refunded if only a partial order is returned.
• Veterinary diet items require a valid authorization for return processing.

Petco

• Live fish and invertebrates cannot be returned to stores
• Live fish and invertebrate refunds only by contacting Customer Relations
• No refund for live fish if contact is not made within required time frame
• Live fish returns without photographic proof of loss
• Mailing live fish specimens back to Petco
• Requests for multiple live fish replacements

Chewy

• Original payment method.
• Chewy Gift Card balance via a Chewy eGift Card.
• Chewy+ rewards.

Petco

• Refund
• Replacement
• Refund of price (if not available to sign for live fish package)

Chewy

• Initiate returns by contacting Chewy customer service via phone (1-800-672-4399) or chat.
• Returns can also be started through the Chewy app by accessing 'Order history' and selecting the item.
• A prepaid FedEx label is provided for return shipping.
• Packages must be dropped off at an authorized FedEx location.

Petco

Not available

Chewy

• Chewy Gift Cards are non-returnable and non-refundable once activated.
• Purchases made with a Chewy Gift Card without an associated Chewy account through guest checkout are not eligible for a refund.

Petco

Not available

Chewy

• Refunds processed to Chewy+ rewards typically take 15 minutes.
• Chewy+ members may earn rewards on purchases, subject to certain limitations.
• Chewy+ membership is intended for personal or household use only; resale or bulk purchases are prohibited.

Petco

Not available

Chewy

• Damaged or expired items are eligible for return.
• Incorrect or damaged prescription medications may be exchanged or refunded on a case-by-case basis.
• If an order is confirmed lost by the carrier, Chewy will provide a replacement or a refund.

Petco

Not available

Chewy

• Customers can request a replacement for items that do not work for their pet within 365 days.
• Incorrect or damaged prescription medications can be exchanged or refunded on a case-by-case basis.
• Lost packages confirmed with the carrier will result in a replacement or refund.

Petco

Not available

Chewy

• Chewy offers free return shipping.
• Chewy operates under a 100% Satisfaction Guarantee.
• No restocking fees are applied to returns.
• Chewy does not take title to returned items until they arrive at their fulfillment center.

Petco

• Online purchases can be returned or exchanged to any of Petco's 635+ stores
• A 'return to store receipt' is available through online order history