Chewy vs Petco Return Policy

Chewy

• Items must be returned within 365 days of purchase for a refund or replacement.
• Start the return yourself: sign in, go to Order history, select the order, and choose Start a return on the item.
• Your return label, QR code and instructions appear under View return details in Order history and are also emailed to you.
• Pack items in a box (a reused Chewy box or another sturdy shipping box) before sending them back.
• Send the package back as the return instructions say; for some items a carrier pickup may be offered instead of drop-off.
• Opened or used items, including pet food and litter, are accepted for return.

Petco

• Proof of purchase is required: a receipt, the Store Return Receipt from your online order history, or the purchase confirmation email.
• Valid government-issued ID is required for all returns and exchanges; Petco scans your ID.
• Returns without a receipt or made after 60 days are not eligible for return or exchange.
• Returns may be limited or declined based on Petco's refund verification systems.

Chewy

• Prescription items can't be returned through the usual process — contact Chewy Pharmacy (1-877-977-3879) for details.
• Chewy Gift Cards aren't eligible for return once activated.
• Customers without a Chewy account who purchase items with a Chewy Gift Card via guest checkout are not eligible for a refund.
• Chewy may, at its discretion, issue a refund or replacement without requiring the item to be sent back.
• Shipping charges are not refunded if only a partial order is returned.
• Chewy may decline a return or refund in cases of abuse.

Petco

• Prescription medicine and pharmacy products can't be returned in-store or by mail.
• Personalized items can't be returned to a store.
• Saltwater aquatic life cannot be returned or exchanged.
• In-store services (such as grooming and dog training) are nonrefundable.
• Aquatic life and companion animals bought on Petco.com can't be returned to stores; refunds only through Customer Care.
• Ring/iRobot products can't be returned to Petco stores; Customer Care issues a return authorization (RMA).
• Cali Vinyl Pet Flooring returns carry a 25% restocking fee and are not accepted after 60 days.

Chewy

• Original payment method.
• Credit to your Chewy account (gift card) balance — also used if the original payment method can't be refunded.
• Chewy+ rewards.

Petco

• Original form of payment (within 30 days).
• Merchandise credit (31-60 days).
• Corporate check if funds are not available at the store.
• PayPal account for PayPal orders returned by mail.

Chewy

• Sign in to your Chewy account (website or app), open Order history, select the order, and choose Start a return on the item.
• Use the return label or QR code shown under View return details; instructions are also emailed.
• A carrier pickup may be available for some returns instead of drop-off.
• For help, chat or call Chewy at 1-800-672-4399.

Petco

• Return petco.com orders free to any Petco or Unleashed by Petco store: full refund within 30 days of shipment, merchandise credit for 31-60 days.
• Bring your Store Return Receipt, purchase confirmation email, or self-serve Returns confirmation to the store.
• By mail: start a return with your order number and email, choose 'Ship it Back' and print the label; return shipping fees are deducted from the refund.
• Shipping charges are non-refundable.

Chewy

Not available

Petco

• Store purchases: full refund within 30 days with proof of purchase; 31-60 days as merchandise credit.
• Companion animals and freshwater aquatic life bought in store have 30-day return terms with a receipt.

Chewy

• Chewy Gift Cards are non-returnable and non-refundable once activated.
• Purchases made with a Chewy Gift Card without an associated Chewy account through guest checkout are not eligible for a refund.

Petco

Not available

Chewy

• Refunds processed to Chewy+ rewards typically take 15 minutes.
• Chewy+ members earn rewards on purchases; gift cards and pet insurance plans are excluded.

Petco

Not available

Chewy

• Damaged or expired items are eligible for return.
• For damaged or incorrect prescription items, contact Chewy Pharmacy at 1-877-977-3879.

Petco

• Aquatic life bought on Petco.com is guaranteed alive for 7 days from arrival; report a loss to Customer Care (1-877-738-6742) and email a photo as proof.
• Companion animals bought on Petco.com: report a loss within 24 hours of delivery.
• Refunds may be issued for incorrect or damaged prescription medication; call Customer Care.

Chewy

• Customers can request a replacement for items that do not work for their pet within 365 days.

Petco

• Freshwater aquatic life bought in store can be exchanged or refunded within 30 days with a receipt.
• Returns without a receipt or after 60 days can't be exchanged.

Chewy

• Chewy offers free return shipping.
• Chewy operates under a 100% Satisfaction Guarantee.
• Chewy does not take title to returned items until they arrive back at Chewy; if a return is lost on the way, contact Chewy at 1-800-672-4399.
• Personalized items and Vet Diet items are returnable.

Petco

• Pet services are covered by Petco's Head to Tail or It's Free Guarantee.
• Petco reserves the right to limit returns regardless of receipt.