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Orvis Return Policy
Last verified
Official Orvis PolicyOfficial source
www.orvis.com/returns-exchanges.html
Rechecked : orvis.com still states the headline terms shown here (100%). How we verify
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Return Conditions
- Item must be returned with its original packaging and tags, if available.
- Proof of purchase is required for a full refund to the original payment method.
- Returns without a proof of purchase will be refunded in the form of an Orvis Gift Card.
Refund Methods
- With proof of purchase, a full refund is issued to the original method of payment, minus any shipping and/or return label fees.
- Without proof of purchase, refunds are issued as an Orvis Gift Card.
Exceptions & Restrictions
- Fly Rods, Reels, Waders, Luggage and Gokey Shoes may be eligible for repair services.
- ToughChew® dog beds that have been chewed by a dog can be replaced or refunded.
- Bathing suits must be returned with the original removable hygienic liner.
- Purchases cannot be returned to Orvis-Authorized Dealers.
Online / Mail Returns
- Mail-in returns are started through a self-service portal on the Orvis website using the order number and billing ZIP code.
- $6.95 is deducted from the refund when you use the prepaid return shipping label.
In-Store Returns
- Store or website purchases can be returned to any Orvis Retail store.
- Bring the item, original packaging and tags (if available), and proof of purchase.
- If the original credit card used for purchase is unavailable, the refund will be issued as an Orvis gift card.
Gift Returns
- Gift returns can be started online using the original order or transaction number.
- If the order details are not available, you can contact customer service for assistance.
- Refunds for gifts returned by mail are issued as an Orvis Gift Card to the gift recipient.
Damaged or Defective Items
- All Orvis merchandise is covered by the Great Catch Guarantee: if you aren't happy with a product, Orvis will make it right.
- Repair services are offered for certain items like fly rods and reels.
Price Adjustments
- If an item's price is reduced within 14 days of purchase, Orvis offers a one-time price adjustment as an Orvis Gift Card, with proof of purchase.
- Items in the online Tent Sale do not qualify for price adjustments.
Additional Notes
- The company's return policy is known as the 'Great Catch Guarantee' and is based on 100% customer satisfaction.
- Returns and exchanges for items bought at Orvis retail stores or orvis.com cannot be processed at Orvis-Authorized Dealers.
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