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Kohl's Return Policy

Last verified: 2026-03-19

Official Kohl's PolicyVerified

www.kohls.com/faq/article/893

Summary

Kohl's offers a Most items: 90 days. Kohl's Card holders: 120 days. Premium electronics/watches: 30 days. Sephora items purchased Nov 1-Dec 31: extended until Jan 31 of following year. Registry items: 365 days. return window on most items. Merchandise must be in new, unused, unwashed condition and in its original packaging.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via original form of payment (with receipt/proof of purchase). or store credit (for non-receipted returns).. Holiday extension: Special extended return window until January 31st for premium electronics, watches, and Sephora items bought after November 1st. Notable exceptions include beverages are non-returnable., opened breast pumps and accessories are non-returnable., sephora 'final sale' items are non-returnable., and more. Refund processing: Refunds usually process within 7-10 business days after Kohl's receives them.

Return Window

Most items: 90 days. Kohl's Card holders: 120 days. Premium electronics/watches: 30 days. Sephora items purchased Nov 1-Dec 31: extended until Jan 31 of following year. Registry items: 365 days.

Receipt

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Category

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Holiday Extension

Special extended return window until January 31st for premium electronics, watches, and Sephora items bought after November 1st.

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Return Conditions

  • Merchandise must be in new, unused, unwashed condition and in its original packaging.
  • Beauty items just need to be new or gently used.
  • Original tags should be attached.

Refund Methods

  • Original form of payment (with receipt/proof of purchase).
  • Store credit (for non-receipted returns).
  • Refunds processed proportionally if gift card or Nordstrom Note was used with a credit card.

Exceptions & Restrictions

  • Beverages are non-returnable.
  • Opened breast pumps and accessories are non-returnable.
  • Sephora 'final sale' items are non-returnable.
  • Used/damaged beauty products (unless gently used) are non-returnable.
  • Premium electronics/watches after 30 days are non-returnable.
  • Any item that fails third-party verification is non-returnable.
  • Final sale or special promotion items may have restrictions.

Online / Mail Returns

  • Can be returned by mail. Shipping costs are not refunded for mail returns.
  • Can be returned in-store. This option is free and usually processes faster.

In-Store Returns

  • Items purchased in-store can be returned to any Kohl's location.
  • Bring items to the Customer Service counter along with your order number or receipt.

Membership & Rewards Benefits

  • Kohl's Card holders receive a 120-day return window on most items.

Additional Notes

  • Shipping costs paid on Kohls.com orders are not refunded.
  • Kohl's can look up purchases for non-receipted returns.
  • Kohl's reserves the right to limit or refuse returns and may require ID verification for return fraud monitoring.

What Redditors Are Saying

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8
r/employedbykohls·1mo ago

Kohl’s cash return

Hi sorry to invade in the employee space but I couldn’t find any other forum and space to ask my question. My question was I have some kohl’s cash expiring February 16th and some expiring mar 31st. I don’t need anything right now but I don’t want them to expire. I was wondering if I would be able to

12 comments
95
r/amazonprime·3y ago

Amazon suddenly charging for UPS drop off returns - I don’t live near a Kohls or Whole Foods.

Received an item that was damaged beyond repair. Normally I can select “UPS drop-off points” and print a UPS label for free. I don’t live near a Kohls or Whole Foods, but I have daily UPS pickup at my workplace. Is this no longer an option, or is there a workaround to get a free label?

91 comments