Do I need a receipt to return items at Marshalls?

Receipt requirement: digital ok. Cash refund. Charge credit. Merchandise credit.

What items cannot be returned at Marshalls?

Oversized items.. Purchases made with PayPal and returned to a Marshalls store will receive merchandise credit.. Purchases made with PayPal returned by mail will receive charge credit minus an $11.99 return shipping and handling fee.. Items purchased partly or entirely with a Marshalls Gift Card will receive merchandise credit when returned.. Returns with a receipt more than 40 days after the order date will receive merchandise credit.. Returns without a receipt will receive merchandise credit..

How will I get my refund from Marshalls?

Cash refund. Charge credit. Merchandise credit

← All return policies

Marshalls Return Policy

Q: What is Marshalls's return window?

Marshalls allows returns within 40 days of your order date for cash refund or charge credit; more than 40 days for merchandise credit of purchase. Items purchased at marshalls.com can only be returned to a Marshalls store or to the Marshalls online warehouse. Items purchased at marshalls.com may not be returned to T.J. Maxx or any of our other sister brands. Return shipping and handling fees are non-refundable, unless the merchandise is defective.

Last verified: 2026-03-19

Official Marshalls PolicyVerified

www.marshalls.com/us/m/jump/topic/Return-Policy-For-Items-Purchased-Online/2400118

2026-03-19

Summary

Marshalls offers a 40 days of your order date for cash refund or charge credit; more than 40 days for merchandise credit return window on most items. Items purchased at marshalls.com can only be returned to a Marshalls store or to the Marshalls online warehouse.. Receipt is required. Refunds are issued via cash refund or charge credit. Notable exceptions include oversized items., purchases made with paypal and returned to a marshalls store will receive merchandise credit., purchases made with paypal returned by mail will receive charge credit minus an $11.99 return shipping and handling fee., and more.

Return Window

40 days of your order date for cash refund or charge credit; more than 40 days for merchandise credit

Receipt

digital ok

Video Guides

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Return Conditions

Items purchased at marshalls.com can only be returned to a Marshalls store or to the Marshalls online warehouse.
Items purchased at marshalls.com may not be returned to T.J. Maxx or any of our other sister brands.
Return shipping and handling fees are non-refundable, unless the merchandise is defective.

Refund Methods

Cash refund
Charge credit
Merchandise credit

Exceptions & Restrictions

Oversized items.
Purchases made with PayPal and returned to a Marshalls store will receive merchandise credit.
Purchases made with PayPal returned by mail will receive charge credit minus an $11.99 return shipping and handling fee.
Items purchased partly or entirely with a Marshalls Gift Card will receive merchandise credit when returned.
Returns with a receipt more than 40 days after the order date will receive merchandise credit.
Returns without a receipt will receive merchandise credit.

Additional Notes

Items purchased at marshalls.com can only be returned to a Marshalls store or the Marshalls online warehouse.
For returns by mail, visit the return policy page or online order details to start a return.