JCPenney Return Policy
Last verified: 2026-03-19
www.jcpenney.com/m/customer-service/returns
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Return Conditions
- Most returns accepted at any JCPenney store.
- Fine jewelry and watches must be free of any signs of wear, unworn, unaltered, and in original condition with packaging and accompanying accessories.
- Certified Jewelry should be returned with the certificate.
Refund Methods
- Original form of payment (with receipt).
- JCPenney Gift Card.
- JCPenney Merchandise Return Voucher (for returns without receipt or after 60 days if approved).
Exceptions & Restrictions
- Protective Face Masks are final sale.
- Body Jewelry/Ear Piercing Kits are final sale.
- Special Orders/Personalized Gifts cannot be returned after delivery and acceptance.
- Furniture returns incur a 15% restocking fee and $85 pick-up fee; defects must be reported within 48 hours.
- Made-to-Measure Blinds, Shades, Shutters, and Draperies are custom orders and can only be cancelled within 24 hours for a refund, or returned if damaged/defective.
- Digital Images and CDs (Portrait) cannot be returned or exchanged.
- Merchandise returns shipped directly from a vendor are not accepted in store.
Online / Mail Returns
- By mail: A flat $8 UPS return fee is deducted from your refund when using the prepaid label. Customers are responsible for return postage if not using prepaid label.
- In-store: Any item bought online may be returned to a JCPenney store for free.
In-Store Returns
- Most returns are accepted at any JCPenney store within 60 days of purchase.
- Bring item(s) and your receipt.
Gift Returns
- With a gift receipt, refunds will be to original payment or a JCPenney Gift Card.
Damaged or Defective Items
- Defects or damages must be reported within 48 hours of delivery for furniture and jewelry boxes/armoires.
Price Adjustments
- JCPenney will match a lower advertised price from a competitor within 14 days of purchase.
Exchange Policy
- Most merchandise purchased in the last 60 days can be exchanged at any JCPenney location.
- Exchange rules are the same as those for returning products.
Additional Notes
- Valid photo identification is required for all non-receipted returns or exchanges; information from ID will be retained.
- JCPenney reserves the right to limit returns or exchanges with or without a valid receipt.
- For returns in CT and MA, sales tax refund is given only if returned within 60 days.
What Redditors Are Saying
A Denver JCPenney exchange desk is busy on the day after Christmas in 1980. Photo courtesy of Bill Peters/The Denver Post/Getty Images
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