Kohl's vs Target Return Policy

Kohl's

• Merchandise must be in new, unused, unwashed condition and in its original packaging.
• Beauty items just need to be new or gently used.
• Original tags should be attached.

Target

• Most unopened items sold by Target in new condition can be returned within 90 days of purchase (in-store) or invoice date (online)
• Target Circle Card (formerly RedCard) and Circle 360 members receive an extra 30 days on most items (120 days total)
• Target-owned brands (Cat & Jack, Up & Up, Good & Gather, All in Motion, etc.) have a 365-day return window with valid proof of purchase
• Items should be in original packaging with accessories, manuals, and tags
• Apparel must be unworn, unwashed, with original tags intact
• Beauty products (opened makeup and skincare) are accepted within the standard window with proof of purchase
• Opened music, movies, and video games cannot be refunded but can be exchanged for the exact same title
• Registry items (baby, wedding) can be returned within 1 year of the event date
• EBT purchases have a 90-day window from ship/delivery date for items purchased with SNAP EBT online

Kohl's

• Beverages are non-returnable.
• Opened breast pumps and accessories are non-returnable.
• Sephora 'final sale' items are non-returnable.
• Used/damaged beauty products (unless gently used) are non-returnable.
• Premium electronics/watches after 30 days are non-returnable.
• Any item that fails third-party verification is non-returnable.
• Final sale or special promotion items may have restrictions.

Target

• Electronics and entertainment items (excluding Apple & Beats): 30-day return window
• All Apple and Beats products (including mobile phones): 14-day return window
• Mobile phones (unlocked/prepaid): 14-day return window; carrier-contracted phones may incur early termination fees plus a $35 restocking fee
• Target Plus (third-party marketplace) items: 30-day return window; cannot use Drive Up for returns; fragrances from Target Plus are non-returnable
• Target GiftCards, specialty gift cards, and prepaid cards: not returnable
• Trading cards and collectibles: not returnable
• Personalized/custom items: not returnable
• Digital downloads and activation codes: not returnable
• Opened/unsealed breast pumps: not returnable
• International purchases: not returnable
• No restocking fees on general merchandise, apparel, or standard electronics (except noted mobile phone fee)
• Coupon purchases: only out-of-pocket amount refunded; coupon value is forfeited
• Circle Card extension does not apply to Target Plus items, mobile phones, or Apple/Beats products

Kohl's

• Original form of payment (with receipt/proof of purchase).
• Store credit (for non-receipted returns).
• Refunds processed proportionally if gift card or Nordstrom Note was used with a credit card.

Target

• Original payment method (default for all returns with receipt)
• Merchandise return card (Target gift card) for returns without proof of purchase
• Cash refund: immediate (in-store)
• Merchandise return card: immediate (in-store)
• Target Circle Card (RedCard): 1-2 business days
• Third-party credit/debit card: up to 5 business days
• Mail-in returns: additional 7-10 business days processing at Online Return Center
• PayPal refunds go directly to PayPal account (for purchases after September 13, 2022); older PayPal transactions receive cash (in-store) or eGiftCard (mail)
• Shipping fees only refunded for Target errors or defective items

Kohl's

• Can be returned by mail. Shipping costs are not refunded for mail returns.
• Can be returned in-store. This option is free and usually processes faster.

Target

• Free mail-in returns with prepaid shipping label
• Processing takes 7-10 business days after the Online Return Center receives the item
• Drive Up returns available through the Target app — initiate in the app and you have 7 days to complete the return
• Target Plus (marketplace) items cannot be returned via Drive Up
• Large items (furniture, large electronics) may qualify for return pickup instead of standard mail

Kohl's

• Items purchased in-store can be returned to any Kohl's location.
• Bring items to the Customer Service counter along with your order number or receipt.

Target

• Bring item and proof of purchase to Guest Services counter
• Refund issued immediately to original payment method with receipt or linked card
• Without proof of purchase, merchandise return card issued at lowest recent selling price (approximately $100 limit per 365-day period, verified by government-issued ID)
• Target can look up purchases using the payment card used or Target Circle account

Kohl's

Not available

Target

• Gift receipts accepted — refund issued as a Target GiftCard
• Registry items can be returned within 1 year of the event date
• Without a gift receipt, a merchandise return card is issued at the lowest recent selling price

Kohl's

• Kohl's Card holders receive a 120-day return window on most items.

Target

• Target Circle Card (formerly RedCard) holders get an extra 30 days on the standard return window (120 days total for most items)
• Target Circle 360 members also receive the extra 30-day extension
• Circle Card extension does NOT apply to Target Plus items, mobile phones, or Apple/Beats products
• Target Circle deals can now be combined with price matches as of January 2026
• Target app tracks all purchases for easy digital receipt lookup

Kohl's

Not available

Target

• Defective items can be returned within the applicable return window for a full refund or exchange
• Shipping fees are refunded if the item was defective or if Target made an error
• Large defective items (furniture, TVs) may qualify for return pickup service
• For recalled items, a separate recall process exists with dedicated support — check Target.com/recalls

Kohl's

Not available

Target

• Target offers price adjustments within 14 days of purchase if the item drops in price at Target.com, the Target app, or a local Target store
• As of July 28, 2025, Target eliminated competitor price matching — only Target-to-Target price adjustments are honored
• As of January 15, 2026, Target Circle deals can be combined with price matches (lower matched price plus Circle discount)
• Price adjustments can be requested in-store at Guest Services or online through customer service

Kohl's

Not available

Target

• Exchanges available in-store for most items within the return window
• Opened music, movies, and video games can only be exchanged for the exact same title
• Online purchases can be exchanged in-store

Kohl's

• Shipping costs paid on Kohls.com orders are not refunded.
• Kohl's can look up purchases for non-receipted returns.
• Kohl's reserves the right to limit or refuse returns and may require ID verification for return fraud monitoring.

Target

• Three free return methods: Drive Up (via Target app), in-store at Guest Services, and mail-in with prepaid label
• No receipt? Target can look up purchases via Target Circle account, payment card, or digital barcode in the Target app
• Without any proof of purchase, a merchandise return card is issued at the lowest recent selling price (limit ~$100 per 365-day period, government ID required)
• Target-owned brands with 365-day returns include: Cat & Jack, Up & Up, Good & Gather, All in Motion, Threshold, Room Essentials, and more
• Opened beauty products are accepted within the standard return window with proof of purchase
• Large items like furniture and electronics may qualify for scheduled return pickup