Kohl's vs JCPenney Return Policy

Kohl's

• Merchandise must be in new, unused, unwashed condition and in its original packaging.
• Beauty items just need to be new or gently used.
• Original tags should be attached.

JCPenney

• Most returns accepted at any JCPenney store.
• Fine jewelry and watches must be free of any signs of wear, unworn, unaltered, and in original condition with packaging and accompanying accessories.
• Certified Jewelry should be returned with the certificate.

Kohl's

• Beverages are non-returnable.
• Opened breast pumps and accessories are non-returnable.
• Sephora 'final sale' items are non-returnable.
• Used/damaged beauty products (unless gently used) are non-returnable.
• Premium electronics/watches after 30 days are non-returnable.
• Any item that fails third-party verification is non-returnable.
• Final sale or special promotion items may have restrictions.

JCPenney

• Protective Face Masks are final sale.
• Body Jewelry/Ear Piercing Kits are final sale.
• Special Orders/Personalized Gifts cannot be returned after delivery and acceptance.
• Furniture returns incur a 15% restocking fee and $85 pick-up fee; defects must be reported within 48 hours.
• Made-to-Measure Blinds, Shades, Shutters, and Draperies are custom orders and can only be cancelled within 24 hours for a refund, or returned if damaged/defective.
• Digital Images and CDs (Portrait) cannot be returned or exchanged.
• Merchandise returns shipped directly from a vendor are not accepted in store.

Kohl's

• Original form of payment (with receipt/proof of purchase).
• Store credit (for non-receipted returns).
• Refunds processed proportionally if gift card or Nordstrom Note was used with a credit card.

JCPenney

• Original form of payment (with receipt).
• JCPenney Gift Card.
• JCPenney Merchandise Return Voucher (for returns without receipt or after 60 days if approved).

Kohl's

• Can be returned by mail. Shipping costs are not refunded for mail returns.
• Can be returned in-store. This option is free and usually processes faster.

JCPenney

• By mail: A flat $8 UPS return fee is deducted from your refund when using the prepaid label. Customers are responsible for return postage if not using prepaid label.
• In-store: Any item bought online may be returned to a JCPenney store for free.

Kohl's

• Items purchased in-store can be returned to any Kohl's location.
• Bring items to the Customer Service counter along with your order number or receipt.

JCPenney

• Most returns are accepted at any JCPenney store within 60 days of purchase.
• Bring item(s) and your receipt.

Kohl's

Not available

JCPenney

• With a gift receipt, refunds will be to original payment or a JCPenney Gift Card.

Kohl's

• Kohl's Card holders receive a 120-day return window on most items.

JCPenney

Not available

Kohl's

Not available

JCPenney

• Defects or damages must be reported within 48 hours of delivery for furniture and jewelry boxes/armoires.

Kohl's

Not available

JCPenney

• JCPenney will match a lower advertised price from a competitor within 14 days of purchase.

Kohl's

Not available

JCPenney

• Most merchandise purchased in the last 60 days can be exchanged at any JCPenney location.
• Exchange rules are the same as those for returning products.

Kohl's

• Shipping costs paid on Kohls.com orders are not refunded.
• Kohl's can look up purchases for non-receipted returns.
• Kohl's reserves the right to limit or refuse returns and may require ID verification for return fraud monitoring.

JCPenney

• Valid photo identification is required for all non-receipted returns or exchanges; information from ID will be retained.
• JCPenney reserves the right to limit returns or exchanges with or without a valid receipt.
• For returns in CT and MA, sales tax refund is given only if returned within 60 days.