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Kay Jewelers (Signet) Return Policy

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Official Kay Jewelers (Signet) PolicyOfficial source

www.kay.com/kay-returns-exchanges

Rechecked : the policy text on kay.com was unchanged since our previous verified check. How we verify

Summary

Kay Jewelers (Signet) offers a Returns are allowed within 30 days from the purchase (shipment) date for jewelry and watches. Exchanges for jewelry are allowed within 60 days from the purchase (shipment) date, and watches within 30 days. return window on most items. Items must be in their original condition.. Receipt is required. Refunds are issued via credit and debit cards or check. Notable exceptions include special ordered watches cannot be returned or exchanged., custom designs cannot be returned or exchanged., class rings cannot be returned or exchanged., and more. Refund processing: Processing time for refunds is approximately five (5) business days from the date of the return. The timeframe for a credit to reflect on a card is dependent on the individual financial institution, with most reflected in 5-7 Business Days. Refund checks are mailed within 21 days..

Return Window

Returns are allowed within 30 days from the purchase (shipment) date for jewelry and watches. Exchanges for jewelry are allowed within 60 days from the purchase (shipment) date, and watches within 30 days.

Receipt

yes

Category

department

Return Conditions

  • Items must be in their original condition.
  • All original packaging, instructions, and paperwork must be included.
  • Watches must be unworn, unaltered, returned with all links, and accompanied by original packaging, warranty, and instructions.
  • Jewelry must be in good condition.

Refund Methods

  • Credit and Debit Cards: The same account will be credited.
  • Check: A refund check will be issued from the corporate office and mailed within 21 days.
  • Cash: When funds are unavailable or the cash refund amount is greater than $500, a refund check will be issued from the corporate office and mailed within 21 days. When funds are available, cash refunds will be given for amounts under $500.
  • Gift Card: Refunds will be given in the form of a new gift card.
  • Trade-Ins: You will receive either your original trade-in or similar merchandise.

Exceptions & Restrictions

  • Special ordered watches cannot be returned or exchanged.
  • Custom designs cannot be returned or exchanged.
  • Class rings cannot be returned or exchanged.
  • Ear piercing earrings cannot be returned or exchanged.
  • Gift cards cannot be returned (except where required by law).
  • Jewelry that has been engraved or altered/modified beyond sizing or stone setting cannot be returned or exchanged.
  • Protection plan replacement merchandise cannot be returned or exchanged.
  • Merchandise purchased using Progressive Leasing cannot be exchanged.
  • Delivery charges on online orders are not refunded.

Online / Mail Returns

  • Returns can be handled at Kay.com.
  • A free pre-paid shipping label is available for mailing back online purchases; start the return online.
  • If you don't use the free label, the pre-printed label on your packing slip (SJIX 375 Ghent Rd. Akron, OH 44333) is not pre-paid; you must buy the shipping label from UPS, USPS, or FedEx.
  • All shipped returns MUST include the packing slip and all original documents received with your order.
  • Indicate the return reason next to each item on your packing slip.
  • All returns will be inspected by the Quality Assurance team before a refund is issued.

In-Store Returns

  • Returns can be made at any KAY store or any Sterling Family of Jewelers location.

Gift Returns

  • Merchandise accompanied by a gift receipt may be returned for a gift card or exchanged for merchandise within 30 days of the purchase date.
  • Gift receipt returns exclude purchases made with Progressive Leasing.

Exchange Policy

  • Jewelry can be exchanged within 60 days from the purchase (shipment) date.
  • Watches can be exchanged within 30 days from the purchase (shipment) date.
  • Exchanges must be done at one of Kay Jewelers' stores; online exchanges are not supported.
  • Items must be in their original condition, with all original packaging, instructions, and paperwork. Watches must include all links.

Additional Notes

  • Refunds are credited to the same tender as the original purchase.
  • If a sized-to-order ring is returned, the sizing fee will be refunded once the return is processed.

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