Lush Return Policy
Last verified: 2026-03-20
www.lush.com/us/en_us/faq/usa-returns-and-refunds
Return Conditions
- Products you are not satisfied with can be returned for a refund or exchanged for any reason.
- For shipped returns, prior authorization from Customer Care is required.
- The cost of return shipping is not covered or refunded.
Refund Methods
- Refunds are issued to the original payment method.
- If you paid with a gift card, you will receive a refund to a gift card.
Exceptions & Restrictions
- Items purchased online with Afterpay can only be returned to U.S. shops.
- Online purchases made with PayPal cannot be returned to retail locations and must be processed through Customer Care.
- If you do not have a receipt, you will be offered an exchange instead of a refund.
Online / Mail Returns
- To process a return for an online purchase, you must first contact Customer Care.
- Online purchases can be returned with a receipt to a retail store.
- If you don't have a receipt for an online purchase returned in-store, you will be offered an exchange.
In-Store Returns
- Items purchased in-store can be returned with a receipt to a retail store.
- If you do not have your receipt for an in-store purchase, you will be offered an exchange.
Damaged or Defective Items
- If you received the wrong item, contact Customer Care. If the correct item is in stock, it will be shipped at no additional cost. If it's out of stock, a refund will be issued.
Exchange Policy
- You can exchange any product or gift you are not satisfied with for any reason.
- If you do not have a receipt, you can receive an exchange.
Additional Notes
- We always want you to be happy with your Lush purchase.
- The Bring It Back program allows customers to return qualifying empty, clean Lush packaging for a discount on their next purchase or a free fresh face mask.
What Redditors Are Saying
Lush returns policy in UK/Ireland stores
I've read a lot on here about Lush having a generous returns policy, with products even being accepted for return and exchange without a receipt. Is that just a policy in Lush stores in North America or is there a similar policy in Irish and UK stores? I have some products that I bought a month or t
Lush return/exchange policy
I have a soap that I bought years ago that I never used but recently I started using them and they just don't sud up any more. Is it possible to still exchange it for the same one or is there a limit on how long?
lush refund policy
finally got my package and both my massage bars had chunks melted into the styrofoam :/ i wouldn’t mind if the sleepy one wasn’t literally nearly half used up, especially since the textures are gone too. U.K. shipped.
Lush former/current employees- is there a limit on exchanges?
I recently rediscovered Lush in November 2021 and the lush store employees in my city are big advocates of “just go ahead and buy it. if you don’t love it, you can always return or exchange it”. Because of this, I’ve spent several thousand dollars over the past few months on Lush products that I don