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Hobby Lobby Return Policy
Last verified
Official Hobby Lobby PolicyOfficial source
www.hobbylobby.com/customer-service/faq/returns/returns---online-purchases
Rechecked : hobbylobby.com still states the headline terms shown here (90 days). How we verify
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Return Conditions
- For online purchases returned to a store, the invoice must accompany the item(s) to ensure the full purchase price is credited to a Hobby Lobby Gift Card.
- For online returns by mail, you are responsible for the cost of shipping the order back to Hobby Lobby.
- Your return must be in sellable condition; open and/or used merchandise cannot be returned.
Refund Methods
- Original method of payment (credit card)
- Hobby Lobby Gift Card or Merchandise Credit
- Exchange
Exceptions & Restrictions
- Damaged and/or defective merchandise from an online order cannot be returned to the store.
- Any single-line item that totals $250.00 or more (bulk purchase) must be returned to hobbylobby.com, unless it's a Christmas Tree, Furniture, or Wall Decor item priced over $250.00.
- Seasonal items from a bulk purchase may incur a 20% restocking fee.
- Shipping and/or handling charges cannot be refunded at the store level.
- For in-store purchases without the original receipt, refunds are issued as merchandise credit based on the lowest selling price in the last 60 days, and a valid ID is required.
Additional Notes
- Please allow up to two weeks for your return to be processed and refund issued for online returns.
- If you receive damaged, defective, or incorrect merchandise, call 1-800-888-0321 or email before returning; do not discard damaged merchandise or the box it was shipped in.
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